General Manager (Boutique Hotel) at Hostly Tanzania

Key Responsibilities: Overall Operations Management: Oversee the day-to-day operations of the 3 locations, ensuring seamless coordination across all departments (groundskeeping, housekeeping, maintenance, F&B, guest relations, teams, etc.). Develop and implement efficient operational systems and processes to ensure high service standards and consistent guest satisfaction. Ensure the safety and security of all guests, employees, and property assets. Monitor and maintain the properties to meet health and safety standards, regulatory requirements, and environmental best practices. Team Leadership & Development: Lead, mentor, and inspire a diverse team of department managers (groundskeeping, housekeeping, F&B, maintenance, guest relations) to deliver exceptional service and performance. Coordinate regular training and professional development programs to enhance the skills and efficiency of all teams. Foster a positive work culture with an emphasis on teamwork, accountability, and guest satisfaction. Conduct performance reviews and provide constructive feedback to improve individual and team performance. Guest Experience Management: Ensure exceptional guest experiences across all properties, addressing guest concerns promptly and effectively. Maintain high levels of guest satisfaction through personalised services and attention to detail. Analyse guest feedback and implement corrective actions where necessary to continuously improve the guest experience. Financial Oversight & Reporting: Manage the financial performance of each property, including budgeting, forecasting, and cost control. Monitor financial performance, track KPIs, and ensure profitability while maintaining quality standards. Work with the accounting team to ensure accurate reporting, timely invoicing, and financial analysis. Process Improvement & Strategic Planning: Lead process improvement initiatives to increase operational efficiency and streamline procedures. Identify opportunities for innovation and improvements in services, guest offerings, and property amenities. Work closely with senior leadership to set long-term goals and business strategies for all three properties. Vendor & Supply Chain Management: Manage relationships with suppliers and contractors to ensure quality service and timely delivery of goods and services. Negotiate contracts with vendors, service providers, and third parties to optimise costs and service quality. Collaboration with Travel Agents & Agencies: Establish and maintain strong working relationships with travel agents, tour operators, and other third-party booking partners to expand visibility and increase bookings. Negotiate contracts and commissions with travel agents to maximise business opportunities. Provide travel agents with updated information on the properties, special offers, and any new initiatives to ensure accurate representation of the resorts. Work with the marketing and sales teams to develop strategies aimed at attracting travel agent bookings and increasing property reach. Property Management Work with the property managers and property quality managers to uphold the highest levels of standards across our 3 sites Requirements Proven experience as a General Manager or similar leadership role in the hospitality industry. Extensive knowledge and understanding of hotel, villa, and resort management practices. Strong leadership skills with the ability to inspire, motivate, and develop teams. Excellent communication and interpersonal skills to interact with guests, employees, and vendors. Financial acumen with experience managing budgets, financial forecasting, and cost control. Experience in operational process improvement and implementing best practices. Benefits Contract Type: Full-time, permanent Salary & Benefits: Competitive Our Hiring Process: Prescreening Initial Interview Assessment Task Final Interview