Driver Operations Specialist

Responsibilities

• Organize Driver Engagement Processes: Coordinate activities related to attracting, activating, reactivating, and retaining drivers.
• Drive Team Leadership: Lead and manage the team. Conduct training sessions to equip agents with skills for user acquisition and activation, and keep them motivated.
• Manage KPIs:
• Monitor funnel efficiency (from installation to successful driver orders).
• Track key territory KPIs (New Drivers, Active Drivers, Supply Hours, Supply Hours per Active Driver).
• Design action plans to improve performance.
• Implement Motivational Programs:
• Execute initiatives and training programs to boost agent performance.
• Share feedback regularly.
• Support Activation & Reactivation Mechanics: Assist in launching, adapting, and improving strategies to activate/reactivate drivers effectively.
• 3rd-Party Partnership Management: Collaborate with external partners to increase New Driver acquisition.
• Monitor CRM & Communication Quality:
• Oversee call scripts and AI-preset communications.
• Assess effectiveness and ensure high-quality user interactions.
• Test different hypotheses for optimization.
• Execute City Launches: Travel to new city launches to organize on-the-ground recruitment efforts.
• Competitor Market Monitoring: Track competitor activities, bonuses, and incentives.

Qualifications

• Fluent English (verbal and written).
• 2+ years of experience in:
• RH / Delivery Business
• Business Development
• Commercial Operations
• Project Management background (a big plus).