Driver Operations Specialist

Responsibilities

• Driver Acquisition and Onboarding Develop and execute strategies to attract new drivers through offline channels.
• Oversee the onboarding process, ensuring a seamless and efficient experience for new drivers.
• Work closely with marketing and acquisition teams to optimize recruitment campaigns.
  Driver Engagement and Retention Implement initiatives to improve driver engagement and satisfaction.
• Monitor key performance indicators KPIs related to driver activity and retention.
• Conduct driver feedback sessions to address concerns and improve overall experience.
• Ensure teams are meeting targets for driver acquisition and activation.
• Optimize field team performance through coaching, goal setting, and performance tracking.
• Performance Monitoring and Data Analysis Track driver supply, activation rates, and overall marketplace health.
• Analyze data to identify trends, challenges, and areas for improvement.
• Compliance and Quality Control Ensure that all drivers meet the platform s quality and compliance standards.
• Oversee background checks, document verification, and driver training processes.

Qualifications

• Education and Experience: Bachelor s degree in Business Administration, Operations Management, Industrial Engineer or a related field.
• 3+ years of experience in operations, sales, or field team management, preferably in ride hailing or delivery.
• Strong leadership and people management skills.
• Ability to work with data and analytics tools to drive decision making.
• Problem solving mindset with a proactive approach.
• Ability to work in a fast paced, dynamic environment.
• Familiarity with ride hailing operations, driver engagement strategies, and marketplace dynamics.
• Experience in managing both online and offline driver acquisition strategies.
• Fluency in English
• SQL and Excel