Data Analyst
Full Time
full time
1 Nov 2025
Dubai
Verified by Turrior
Content + Source + Freshness • 13 Feb 2026 • 95% confidence
65 / 100
Offer value
Moderate value for candidates seeking to enter data analysis, with potential for growth but limited specifics on career advancement.
- Entry-level position in data analysis
- Focus on support ticket insights
- Opportunity for collaboration in data projects
Pros
- Good starting role for junior analysts focusing on support operations
- Opportunity to work in a data-driven environment
- Collaboration with cross-functional teams
Cons
- Entry-level salary may not attract experienced candidates
- Fewer advancement details provided
- Role may focus narrowly on support tickets without broader analytics involvement
Who it's for
Entry to Mid • Office based
Good fit
- Recent graduates in data fields
- Entry-level candidates aiming for growth in analytics
- Individuals keen to work in supportive data roles
Not recommended for
- Seasoned analysts seeking complex projects
- Candidates preferring remote work
- Professionals not interested in customer service data
Motivation fit
Desire to explore data analysis in support operationsInterest in improving customer experience through dataWillingness to learn and tackle entry-level challenges
Key skills
Data extraction and analysisReport generationCollaboration with support teamsAttention to detail
Score: 65/100 AI verified analysis
About the job
As a Junior Data Analyst - Support Tickets Analysis, you will be responsible for extracting insights from support ticket data, identifying trends, and providing recommendations to optimize support operations.Key Responsibilities & Accountabilities:Collect and analyze support ticket data to identify patterns, trends, and areas for improvement.Develop and maintain data models, reports, and dashboards to monitor key performance indicators (KPIs).Collaborate with cross-functional teams to understand support processes and systems, and propose data-driven improvements.Identify opportunities for automation and efficiency in support ticket handling and resolution.Present findings and recommendations to stakeholders, including support managers and leadership.Ensure data accuracy, reliability, and integrity through data validation and quality assurance procedures.Stay updated on industry best practices and emerging trends in data analysis and customer support.Education & experience:Bachelor's degree in a relevant field, such as Data Science, Statistics, or Computer Science.Proven experience as a Data Analyst, preferably with a focus on support ticket analysis.Proficiency in data analysis tools and techniques, such as SQL, Excel, and data visualization platforms (e.g., Tableau, Power BI).Strong analytical and problem-solving skills.Excellent attention to detail and ability to work with large datasets.Effective communication and presentation skills.Familiarity with customer support processes and systems is a plus.
