Customer Support Manager
Content + Source + Freshness • 16 Dec 2025 • 95% confidence
Offer value
The position offers essential management skills development with a fair salary, but the demands of the role may overwhelm less experienced candidates.
- Competitive pay: PHP 30,000 - PHP 65,000/month
- Direct impact on customer satisfaction levels
- Develops crucial management skills
- Requires significant experience in customer service
Pros
- Salary range is competitive (~PHP 30,000 - PHP 65,000)
- Direct responsibility in enhancing customer service quality
- Experience in team management and service procedures
Cons
- High responsibility level could deter candidates with less experience
- Role requires constant customer interaction which may be draining
- Limited flexibility in work hours due to management duties
Who it's for
Mid-level • On-site
Good fit
- Current customer service managers
- Professionals keen on team leadership roles
- Candidates wanting to improve service quality
Not recommended for
- Newcomers to customer service management
- Job seekers needing a predictable work schedule
- Individuals who work better in solitary roles
Motivation fit
Key skills
About the job
A Customer Support Manager, ensures that the customers of a compnay are satisfied. The role is to provide superb customer service by leading and motivating the customer support team, developing procedures and talk scripts, and creating customer satisfaction goals.
Job Specification:Job Responsibilities
- Understanding existing policies rules and regulations pertaining to the Project.
- Supervises day-to-day operations in the customer service department.
- Respond to customers services issues in a timely manner, Communication with customers through various channels (Phone, E-mails, Viber, etc).
- Keeping records of customer interactions, transactions, comments and complaints.
Job Qualifications:
- Graduate of any four (4) years course or equivalent.
- Motivated and experience in managing Customer Services.
- Articulate and with excellent written and communication skills.
- Possess marketing and sales skills.
