Customer Support Executive (Hindi + English Required) – Chennai
Full Time
full time
10 Mar 2024
About the job
Location: Nungambakkam, Chennai (Near US Consulate, The Park Hotel).
Role Summary
| Aspect | Details |
|---|---|
| Core Mission | Own end-to-end helpdesk coordination—from ticket intake to engineer dispatch—ensuring zero miscommunication between customers, engineers, and logistics. |
| Key Metric | Achieve 90% first-time-right closure on breakdown/installation calls. |
| Package | ₹3–4 LPA + performance bonuses. |
| Growth_Path | → Helpdesk Manager (2 yrs) → Service Ops Lead (4 yrs). |
Key Responsibilities
| Task | Details |
|---|---|
| Ticket Management | Classify and assign breakdown/installation/training tickets to engineers. |
| Stakeholder Coordination | Act as bridge between customers, engineers, and logistics teams. |
| Parts/Logistics Tracking | Ensure timely delivery of parts / accessories to service locations. |
Why Join?
| Perk | Description |
|---|---|
| Impact | Ensure 500+ service calls/month run smoothly. |
| Stability | Work with 5,000+ established clients. |
| Growth | Structured promotion path to management. |
Ideal Candidate
- Education: Any degree (technical background preferred).
- Skills:
- Fluent in Hindi & English (mandatory).
- Proficient in CRM/Excel (Odoo/Zoho a plus).
- Mindset: Organized, calm under pressure, and detail-oriented.
For Freshers
Freshers with internship experience in coordination/helpdesk roles may apply. Short-term job seekers need not apply.
Hot Tip: If you can take a chaotic service ticket, align engineers/customers/logistics, and drive it to resolution - without dropping any of the pieces - this role was made for you.
Apply Now:
📩 Email "Customer Hero - [Your Name]" + resume to hr@maxsell.co.in
📞 OR WhatsApp voice note introducing yourself to +91 73387 82224
*(P.S. Multilingual? Tell us! Tamil/Telugu/Gujarati speakers get language bonus.)*
Nearest Transport Connection to the office -
- Nearest Metro Stations - Thousand Lights Metro, AG DMS Metro
- Nearest Landmarks - Isphani Center, The Park Hotel, US Consulate Embassy, GST Bhavan.
