Customer Success Manager

Job Title: Customer Success ManagerCompany: TanlaYears of Experience: 4–7 years Location: Gurgaon, HaryanaRole Type: Full-Time RoleSalary: "As per industry standards"Eligibility:Graduated in Engineering with a PG in Marketing or CommunicationsStrong understanding of customer lifecycle, onboarding, account management, and churn reductionRole Overview:We are seeking a proactive and tech-savvy Customer Success Manager who can drive customer engagement, increase retention, and ensure a consistently high level of customer satisfaction. The role requires a mix of relationship management, strategic thinking, and operational execution to deliver long-term value to clients.Key Responsibilities: Manage client portfolios, drive customer retention, and reduce churn through value-focused engagement. Conduct onboarding, training, and product demos to maximize adoption and customer satisfaction. Act as a liaison between clients and internal teams to resolve issues, enhance CX, and gather product feedback.Skills and Qualifications:Excellent communication, client relationship, and problem-solving skills. Strong knowledge of customer success processes, CRM tools, and ability to influence C-level stakeholders. Highly organized, tech-savvy, self-driven, and experienced in document creation, customer insights, and service excellence.