Customer Success Manager
About the job
Location: NJ Office or Remote
Desired Experience: 2+ years in SaaS Customer Success or related roles
About Megadata
Megadata gives long-term care and behavioral health leaders instant visibility into the numbers that matter most—staffing, census, reimbursement, clinical, and financial performance—all in one connected platform. No more digging through spreadsheets or waiting on back-office reports. With over 70 real-time integrations and dashboards built for healthcare, Megadata makes it easy to spot problems early, act fast, and run a more profitable, higher-quality organization.
Role Overview
As a CSM, you’ll guide clients through onboarding, product adoption, and long-term success. You’ll lead Zoom trainings, oversee go-lives, and serve as the main point of contact for your clients. You'll be expected to be you clients' internal advocate and stay informed about everything affecting your clients — from the initial rollout trainings, to support tickets and product updates. This role is ideal for someone who is personable, relationship-driven, and maintains a polished, professional demeanor, while being tech-savvy and grasps new concepts easily.
Responsibilities
- Manage client relationships post-sale: onboarding, training, retention
- Host Zoom webinars tailored to various user roles
- Run ongoing client check-ins and internal reviews
- Monitor all client activity across support, product, and other touchpoints to stay informed and proactive
- Collaborate cross-functionally to address client needs and drive product adoption
- Creatively re-engage low-engagement accounts
Qualifications
- Experience in SaaS Customer Success required
- Healthcare industry experience a plus
- Personable, relationship-driven, with a professional demeanor
- Strong communication and webinar delivery skills
- Tech-savvy and quick learner
- Creative problem solver with a client-first mindset
