Customer Success Associate
Content + Source + Freshness • 11 Dec 2025 • 95% confidence
Offer value
Strong offering due to a focus on customer engagement in healthcare and a growing company in a vital industry, but lacks clear salary information.
- Significant impact on healthcare delivery and patient care
- Fast-growing company with unique freemium model
- Fulfills key customer success roles in healthcare tech
Pros
- Integration in a fast-growing healthtech company
- Opportunity to have a real impact on healthcare outcomes
- Exposure to relationship management with diverse stakeholders
Cons
- Lack of specified salary can deter candidates
- High workload due to multiple client management
- Fast-paced environment may not suit everyone
Who it's for
Entry to Mid-level • Remote
Good fit
- Customer success professionals with healthcare interest
- Candidates with strong organizational and communication skills
- Individuals eager to drive positive customer outcomes
Not recommended for
- Job seekers who prioritize clear salary metrics
- Those who prefer a static work environment
- Candidates without a background in customer relations
Motivation fit
Key skills
About the job
Location
NYC Office
Employment Type
Full time
Location Type
Remote
Department
Operations
Flagler Health is a fast-growing healthtech company transforming how healthcare organizations deliver care through AI-powered workflow automation, remote patient engagement, and chronic care programs. Our platform has already served over 1.5 million patients and is trusted by providers and payers to improve efficiency, lower costs, and drive better outcomes. With a unique freemium model and minimal direct competition, we are poised to capture a large share of the $4.5T U.S. healthcare industry.
As a Customer Success Associate, you will be the primary point of contact for a portfolio of provider groups, helping them onboard, implement, and continuously maximize the value of Flagler’s services. You will work closely with customers to ensure exceptional service, customer satisfaction, and retention, and with internal teams to create and improve operational workflows. This role has a strong focus on revenue cycle management, ensuring providers optimize their financial performance through efficient billing, collections, and reimbursement processes. This role is ideal for someone who thrives in a fast-paced, relationship-driven environment and is passionate about making a positive impact on healthcare providers.
Key Responsibilities
Client Relationship Management
Develop and maintain strong relationships with provider groups, ensuring high levels of satisfaction and long-term retention
Onboarding and Implementation
Guide new clients through the onboarding process, ensuring a seamless and effective implementation of Flagler’s platform and services
Reporting and Impact Communication
Create and present monthly reports to clients that demonstrate Flagler’s impact on their operations, showcasing measurable outcomes and growth
Customer Feedback Loop
Collect and relay client feedback to Flagler’s leadership team, contributing to the ongoing improvement of our services and platform
Cross-Functional Collaboration
Work closely with the sales, technical, and business operations teams to ensure a smooth and cohesive customer journey from onboarding to ongoing support
Inbound Customer Requests
Respond promptly to client inquiries and resolve any ad hoc clinic or patient issues, ensuring a positive and seamless experience for all stakeholders
Operational Efficiency
Identify, implement, and automate workflows with the Operations and Technical teams based on customer and internal needs
Qualifications
2+ years of experience in customer success, consulting, operations, or related roles, preferably with a focus on revenue cycle management within the healthcare or technology sectors
Strong communication skills, with the ability to present complex information clearly and effectively to various stakeholders
Exceptional organizational skills and the ability to manage multiple accounts simultaneously
Problem-solving mindset with a focus on using data to deliver results and enhance the customer experience
Ability to work collaboratively across teams, including sales, technical support, and operations
Experience with CRM tools and customer success software is a plus
Hiring Process
Due to the high volume of applications, we only reach out to candidates selected for interviews.
Our values
This is what you can expect of your teammates at Flagler:
Persistence + ownership of outcomes: We wear many hats and aren’t afraid to run through walls to solve hard problems.
Personal + professional growth: We push ourselves to learn new things and embrace challenges, even if it means that we sometimes fail.
Don’t take things personally: We value and react quickly to constructive feedback.
Speed is our ally: In the fast-paced world of startups, we understand the value of moving swiftly. We thrive on the adrenaline of working rapidly.
Be Right: We are highly detailed oriented and try to be right, a lot.
