Customer Service Representative Apparel Group (6thstreet. Com) Dubai, Uae
Full Time
full time
Not mentioned
18 Sep 2025
Dubai
Verified by Turrior
Content + Source + Freshness • 16 Dec 2025 • 95% confidence
78 / 100
Offer value
Moderate to high value due to competitive salary range and opportunities for career progression within a rapidly expanding e-commerce environment.
- Salary: AED 5,000 - AED 7,000/month
- Opportunity for growth in a leading e-commerce platform
- Team-oriented work culture supporting innovation
Pros
- Competitive monthly salary between AED 5,000 - AED 7,000
- Growth potential in customer service and e-commerce sectors
- Collaboration within a diverse team and company culture
Cons
- High customer interaction could lead to stress and burnout
- Limited flexibility for remote work
- Entry-level role may not attract seasoned professionals
Who it's for
Entry to Mid-level • On-site
Good fit
- Customer service enthusiasts
- Individuals eager to start a career in retail
- Team players who thrive in dynamic environments
Not recommended for
- Experienced professionals seeking leadership roles
- Candidates needing flexible or remote positions
- Those uncomfortable with high customer interaction
Motivation fit
Desire to engage with people and solve customer issuesInterest in retail and e-commerce growth sectorsWillingness to work in a fast-paced environment with customer interaction
Key skills
Customer service and supportEffective communicationProblem-solvingTeamwork and collaboration
Score: 78/100 AI verified analysis
About the job
Customer Service Representative - Apparel Group (6thStreet.com) Dubai, UAE
Role Summary
The Customer Service Representative - Apparel Group (6thStreet.com) Dubai will serve as the first point of contact for customers, handling inquiries, resolving complaints, and ensuring a smooth shopping experience across online and offline channels. This role supports order management, customer satisfaction, and database accuracy, contributing directly to the success of a fast-growing e-commerce platform.
Location: UAE
Location: Dubai
Industry: Retail
Function: Customer Support / Client Care
Salary: 5000-7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
What You'll Do
Apparel Group is a leading global fashion and lifestyle retail conglomerate headquartered in Dubai, representing more than 80 international brands with over 2,000 stores across 14 countries. Its omnichannel platform, 6thStreet.com, offers over 1,400 fashion and beauty brands across the GCC and recently launched the region's first phygital store at Dubai Hills Mall, combining online convenience with offline experiences.
Job Title Customer Service Representative - Apparel Group (6thStreet.com) Dubai, UAE
Customer Service Representative - Apparel Group (6thStreet.com) Dubai, UAE
Role Summary
The Customer Service Representative - Apparel Group (6thStreet.com) Dubai will serve as the first point of contact for customers, handling inquiries, resolving complaints, and ensuring a smooth shopping experience across online and offline channels. This role supports order management, customer satisfaction, and database accuracy, contributing directly to the success of a fast-growing e-commerce platform.
Location: UAE
Location: Dubai
Industry: Retail
Function: Customer Support / Client Care
Salary: 5000-7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
What You'll Do
Apparel Group is a leading global fashion and lifestyle retail conglomerate headquartered in Dubai, representing more than 80 international brands with over 2,000 stores across 14 countries. Its omnichannel platform, 6thStreet.com, offers over 1,400 fashion and beauty brands across the GCC and recently launched the region's first phygital store at Dubai Hills Mall, combining online convenience with offline experiences.
Post Details
Job Start Date
Salary from 5000.00
Salary to 7000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location
Role Summary
The Customer Service Representative - Apparel Group (6thStreet.com) Dubai will serve as the first point of contact for customers, handling inquiries, resolving complaints, and ensuring a smooth shopping experience across online and offline channels. This role supports order management, customer satisfaction, and database accuracy, contributing directly to the success of a fast-growing e-commerce platform.
Location: UAE
Location: Dubai
Industry: Retail
Function: Customer Support / Client Care
Salary: 5000-7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
What You'll Do
- Respond promptly to customer inquiries via phone, email, and live chat
- Provide accurate information on orders, products, and shipping details
- Handle returns, exchanges, refunds, and assist with order placements
- Collaborate with logistics and warehouse teams to ensure timely deliveries
- Resolve customer complaints with professionalism and escalate when needed
- Record and update customer interactions and transactions in CRM systems
- Collect feedback and share insights with relevant departments for service improvements
- Stay updated on company policies, products, and procedures to support customers effectively
- Maintain empathy and a customer-first approach in all interactions
- High school diploma required; higher education or customer service certification is a plus
- Proven experience in customer service or client support roles
- Strong phone handling and active listening skills
- Familiarity with CRM systems and customer service practices
- Excellent verbal and written communication skills
- Ability to multitask, prioritize, and manage workload under pressure
- Customer-oriented mindset with strong empathy and patience
- Team player with a professional and positive attitude
- Competitive salary and benefits with medical and health insurance
- Employee discounts across Apparel Group's wide portfolio of fashion and lifestyle brands
- Exposure to one of the region's leading omnichannel retail platforms (6thStreet.com)
- Collaborative work culture with focus on innovation and customer satisfaction
- Career growth opportunities in customer service and e-commerce operations
Apparel Group is a leading global fashion and lifestyle retail conglomerate headquartered in Dubai, representing more than 80 international brands with over 2,000 stores across 14 countries. Its omnichannel platform, 6thStreet.com, offers over 1,400 fashion and beauty brands across the GCC and recently launched the region's first phygital store at Dubai Hills Mall, combining online convenience with offline experiences.
Job Title Customer Service Representative - Apparel Group (6thStreet.com) Dubai, UAE
Customer Service Representative - Apparel Group (6thStreet.com) Dubai, UAE
Role Summary
The Customer Service Representative - Apparel Group (6thStreet.com) Dubai will serve as the first point of contact for customers, handling inquiries, resolving complaints, and ensuring a smooth shopping experience across online and offline channels. This role supports order management, customer satisfaction, and database accuracy, contributing directly to the success of a fast-growing e-commerce platform.
Location: UAE
Location: Dubai
Industry: Retail
Function: Customer Support / Client Care
Salary: 5000-7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
What You'll Do
- Respond promptly to customer inquiries via phone, email, and live chat
- Provide accurate information on orders, products, and shipping details
- Handle returns, exchanges, refunds, and assist with order placements
- Collaborate with logistics and warehouse teams to ensure timely deliveries
- Resolve customer complaints with professionalism and escalate when needed
- Record and update customer interactions and transactions in CRM systems
- Collect feedback and share insights with relevant departments for service improvements
- Stay updated on company policies, products, and procedures to support customers effectively
- Maintain empathy and a customer-first approach in all interactions
- High school diploma required; higher education or customer service certification is a plus
- Proven experience in customer service or client support roles
- Strong phone handling and active listening skills
- Familiarity with CRM systems and customer service practices
- Excellent verbal and written communication skills
- Ability to multitask, prioritize, and manage workload under pressure
- Customer-oriented mindset with strong empathy and patience
- Team player with a professional and positive attitude
- Competitive salary and benefits with medical and health insurance
- Employee discounts across Apparel Group's wide portfolio of fashion and lifestyle brands
- Exposure to one of the region's leading omnichannel retail platforms (6thStreet.com)
- Collaborative work culture with focus on innovation and customer satisfaction
- Career growth opportunities in customer service and e-commerce operations
Apparel Group is a leading global fashion and lifestyle retail conglomerate headquartered in Dubai, representing more than 80 international brands with over 2,000 stores across 14 countries. Its omnichannel platform, 6thStreet.com, offers over 1,400 fashion and beauty brands across the GCC and recently launched the region's first phygital store at Dubai Hills Mall, combining online convenience with offline experiences.
Post Details
Job Start Date
Salary from 5000.00
Salary to 7000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location
