Customer Service (Officer - AM level) - Life Insurer
Full Time
full time
HKD 23,000 - HKD 45,000
insurance
17 Oct 2025
Hong Kong
Verified by Turrior
Content + Source + Freshness • 12 Dec 2025 • 95% confidence
76 / 100
Offer value
The roles provide a solid value proposition with competitive salaries, diverse career progression paths, and a focus on customer service within the life insurance sector.
- Salary range: HKD 23,000–45,000/month
- Diverse roles from entry level to management
- Focus on customer satisfaction and service improvement
Pros
- Salary range of HKD 23K to 45K monthly.
- Variety of entry-level to managerial positions available.
- Strong emphasis on customer service skills.
Cons
- High competition among candidates for management roles.
- Requires strong communication skills in multiple languages.
- Pressure for performance in a regulated environment.
Who it's for
Entry to Mid-Level • Full-Time, Office-based
Good fit
- New graduates seeking stable roles
- Candidates with experience in customer service or insurance
- Individuals with a desire to lead teams
Not recommended for
- Applicants lacking service or insurance experience
- Those uncomfortable in regulated environments
- Candidates preferring highly flexible or remote roles
Motivation fit
Interest in helping customers during life events.Desire for career progression in customer operations.Willingness to work in a regulated industry.
Key skills
Customer Service ExcellencePolicy AdministrationAnalytical and Problem-Solving SkillsInterpersonal Communication
Score: 76/100 AI verified analysis
About the job
Positions Available:
We are hiring for a range of roles, from entry-level to management:
Face to Face Customer Service:
- Life Insurance Customer Service Officer (Open to all fresh graduates and career changers)
- Senior Life Insurance Specialist / Team Lead (For those with relevant experience in customer service, policy administration or claims)
- Manager/Assistant Manager (For proven leaders in customer operations management)
Hotline Customer Service:
- Life Insurance Customer Service Officer (Open to all fresh graduates and career changers)
- Senior Life Insurance Specialist / Team Lead (For those with relevant experience in customer service, policy administration or claims)
- Assistant Manager (For proven leaders in customer operations management)
Key Responsibilities:
Responsibilities will vary depending on the position, but will be specifically focused on supporting our life insurance policyholders:
- Providing exceptional service to policyholders regarding their life, health, and savings plans via phone, email, and live chat.
- Handling specialized inquiries related to Term Life, Whole Life, and Universal Life policies.
- Assisting with policy changes such as beneficiary updates, premium adjustments, and cash value surrender requests.
- Resolving customer issues efficiently and professionally, ensuring customer satisfaction and adherence to regulatory standards.
- For Managerial Roles: Leading and coaching a team on complex life insurance administration, managing departmental performance, and driving continuous service improvement initiatives.
What We're Looking For:
Essential for All Candidates:
- Excellent communication skills (written and verbal) in [Specify required languages, e.g., English and Cantonese/Mandarin].
- A customer-first mindset and genuine desire to help others, especially during sensitive life events.
- Strong analytical and problem-solving skills, particularly for complex policy administration.
- Ability to work effectively in a fast-paced, highly regulated environment.
For Entry-Level (Officer/Representative):
- A Bachelor's degree or equivalent qualification in any discipline (Open to all fresh graduates with no prior experience!).
- A willingness to rapidly learn about different life insurance product structures.
- IIQE license is preferred
For Experienced & Managerial Roles:
- Proven experience in customer service, with direct experience in Life Insurance or Bancassurance back-office operations.
- Finance Planner background candidates will be considered.
- Knowledge of common life insurance products (Term, Whole Life) and policy administration practices is highly preferred.
- For Management: Demonstrated leadership in managing operational teams within a financial services or insurance setting.
How to Apply:
Don't miss this opportunity to start or advance your career in Life Insurance! Apply now with your full resume and expected salary.
skills
no additional skills required
qualifications
no additional qualifications required
education
Bachelor Degree
