Customer Services Officer / Insurance Coordinator

Customer Services Officer / Insurance Coordinator

Job Profile:
Provides the support necessary to ensure the registration process, the pre-admission and admission process exceeds both internal and external customer needs and expectations. Ensure patients are registered in a timely manner in Clinics. Coordinates booking of appointments to optimize clinic function.
Provides the support necessary to ensure the pre-admission and admission process exceeds both internal and external customer needs and expectations.
Creates a positive patient experience at our facility. Exhibits a proactive approach toward ensuring excellent patient care.

Job Responsibilities: Organization & Technical Skills Attitude and Willingness Customer Service and Communication Quality & Accuracy Responsibility to Management Education:
Bachelor’s

Diploma in Accounting or Equivalent Experience:
At least 2-3 years’ experience in admission/discharge office.
Knowledge in ICD-10 and CPT coding.

Skills:
Ability to be flexible and adaptable in a variety of situations.
Ability to prioritize and multi-task in a fast-paced deadline sensitive environment.
Confidentiality and the ability to handle sensitive information is essential
Remain calm under trying circumstances and work with frequent interruptions.
Strong communication, interpersonal and organizational skills, including the ability to develop and articulate key presentations to a broad range of individuals

Strong attention to detail Competencies:
Quality oriented
Abilitty to manage stress
Taking Responsibility
Teamwork
Adaptability
Customer Service
Understanding the Job