Customer Retention Specialist
Content + Source + Freshness • 18 Dec 2025 • 95% confidence
Offer value
Similar to the previous position, it offers stability but limited dynamics and growth potential.
- Mainly focused on stability and customer retention
- Meaningful role with an established insurance company
- Potential for flexible working arrangements
Pros
- Stable role within a reputable company in a growing sector
- Meaningful impact on customer relationships
- Flexible working conditions possible
Cons
- Repetitive nature of incoming customer queries
- Limited career growth and dynamics compared to other roles
- High volume of customer interactions may lead to stress
Who it's for
Entry to Mid-Level • On-site in Makati
Good fit
- Entry-level professionals with a focus on customer interaction
- Individuals who prioritize workplace stability
- Persons keen on developing customer relationships
Not recommended for
- Candidates seeking fast-paced or dynamic work environments
- Those not keen on customer service roles
- Individuals preferring remote work settings
Motivation fit
Key skills
About the job
The role will be responsible for:
• Initiates outbound callout to customers requesting for Full/Partial withdrawals
• Attends to customer’s queries during outbound calls
• Provides alternative solutions to customers instead of surrendering their policies
• Assisting policy owners with after-sales requests, if necessary
• Inform clients on TAT, processes, compliance documents, and pending requirements, if applicable
· College graduate
· Any 4-year course; preferably a Business Degree
· Minimum of 2-year experience in a Life Insurance Industry, Customer Service, Financial or related field
· Has experience using multiple/non-traditional channels in customer servicing (outbound call outs, chat, etc.)
· Passionate for Customer Focus
· Excellent interpersonal and negotiating skills/ effective communicator.
· Preferably knowledgeable in Life Insurance and VUL products and processes
Please visit www.axa.com.ph/careers for more information.
A global leader in insurance and investments, AXA takes care of 103 million lives in 64 countries worldwide. We actively invest in pioneering and personalized solutions to meet your ever-changing needs and exceed your expectations. In the Philippines, we are in partnership with Metrobank, one of the country's strongest banks.
Established in 1999, AXA Philippines is one of the largest and fastest growing life insurance companies in the country. It offers financial security to more than one million individuals through its group and individual life insurance as well as general insurance products through its subsidiary Charter Ping An.
AXA Philippines is one of the first to introduce bancassurance operations in the country, and is among the pioneers in the investment-linked insurance sector.
AXA now offers a complete range of products for all its customers’ insurance and financial protection needs, including savings and investments, health plans, income protection, and health coverage; and through its general insurance subsidiary Charter Ping An Insurance Corporation: fire, motor car, marine cargo, personal accident, bonds, casualty, and engineering insurance products.
AXA Philippines closed 2017 with P26.4 billion in total premium income and P5.7 billion in gross written premiums from Charter Ping An. Today, AXA has more than 4,000 financial advisers in 36 branches, and 700 financial executives in over 900 Metrobank and PSBank branches nationwide. Charter Ping An, on the other hand, has 22 branches nationwide and 2,007 agents.
AXA Philippines is a joint venture between the AXA Group, headquartered in France, and the Metrobank Group, one of the largest financial conglomerates in the Philippines.
The Metrobank Group is a conglomerate of industry-leading businesses that includes First Metro Investment Corporation, Metrobank Credit Cards, Federal Land, Toyota, and Manila Doctors Hospital. It was hailed Best Bank in the Philippines in 2010, 2011, and 2012 by Euromoney and recognized as the strongest bank in the Philippines by The Asian Banker in 2013. It is owned by the Ty Family whose major business interests include financial services, real estate development, power, and manufacturing.
