Customer Retention Specialist

Company Description

Hello! We're Teya.

Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.

At Teya we believe small, local businesses are the lifeblood of our communities.

We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street.

We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters.

We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us.

Become a part of our story.

We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.

Job Description

In a newly created role due to our continued growth, you will be responsible for retaining and re-engaging merchants that have declined in engagement with their Teya Partnership. Through a consultative and customer-centric approach, you will ask merchants the right questions to get a clear understanding of their current situation, understand the challenges they face and rebuild a relationship if necessary. This role is key in growing our markets share in Hungary and you’ll gain our merchants insight and trust so that you have an opportunity to showcase the full potential of Teya.

Your day-to-day will consist of:

• Inbound and outbound calls, in accordance with business needs,

• Design, develop and implement new retention strategies,

• Become an expert in Teya’s pricing strategies & models,

• Preventing merchants from ending the relationship with Teya through a consultative and education-led approaches,

• Capturing the reasons why we haven’t been able to retain the relationship and merchants’ challenges to share with the wider business.

Qualifications

What are we looking for?

• 1-2 years’ experience in a similar role, previous experience working in a customer-facing position,

• You’ll be a self-starter full of new ideas who takes a proactive approach to their work,

• A true team player who brings a lot of energy while maintaining an empathetic and compassionate approach to your work,

• Demonstrated experience working with a high volume of calls either within an inbound or outbound environment,

• Experience working within a fast-paced, target driven sales environment,

• Previous experience with Zendesk & Hubspot or other CRM systems desired,

• Strong verbal and written communication skills in both Hungarian and English.

Additional Information

The Perks

• AYCM Sporting Pass with access to hundreds of sports facilities across the country;
• Office snacks every day;
• Meal Voucher;
• Monthly Travel Pass;
• Health Insurance;
• Friendly, comfortable and informal office environment.