Customer Experience Specialist (German Speaker)
Content + Source + Freshness • 11 Dec 2025 • 95% confidence
Offer value
Moderate value due to strong language requirements and the chance to work in a reputable tech company, but limited career advancement opportunities.
- Work with a global leader in digital security.
- Competitive benefits like medical aid and gym reimbursement.
- Opportunities to develop basic customer service skills.
- Limited career growth potential in the role.
Pros
- Opportunity to work in a recognized global security organization.
- Professional growth through exposure to customer engagement processes.
- Competitive benefits package including medical aid and provident fund.
Cons
- Entry-level role with limited upward mobility.
- Requirement for bilingual proficiency which narrows candidate pool.
- Job involves routine tasks with less focus on innovation.
Who it's for
Entry-Level / Junior • Office-based in Cape Town
Good fit
- German and English fluent candidates.
- Recent graduates in customer service or related fields.
- Those looking for a stable starting role.
Not recommended for
- Job seekers with advanced customer service roles.
- Individuals desiring exclusively remote work.
- Candidates looking for innovative project involvement.
Motivation fit
Key skills
About the job
Who we are
We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.
Job summary
We are in the market for a Customer Experience Specialist with professional working proficiency in German to join our team in Cape Town. As Customer Experience Specialist (German Speaker) you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria.
What you will do
- Review incoming application forms, validate and submit to DigiCert's technical department
- Engage with external customers and internal stakeholders via phone, live chat, video calls and email
- Research customer organizations and verify contact details online
- Identify, document and alert managers of customer-call trends
- Execute DigiCert's validation process according to our internal documentation
- Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
- Coordinate the implementation or scheduling of validation testing with affected departments and team members
- Learn product features and gather customer requirements to confer with management
- Determine validation objectives and standards with internal managers
- Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
- Process incoming and outgoing mail
What you will have
- Professional working proficiency in German & English (essential)
- 1+ years’ experience in a customer service or similar role
- Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
- Excellent written and verbal communication skills
- Tool experience: Microsoft Office and other software applications
Nice to have
- Tertiary qualification (advantageous)
- Proven track-record in evaluating and mitigating risk
Benefits
- Provident Fund
- Medical Aid + Gap Cover
- Employee Assistance Program
- Gym Reimbursement
- Life Insurance
- Disability Insurance
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