Credit Manager – Retail Banking
Full Time
2 Feb 2022
Verified by Turrior
Content + Source + Freshness • 12 Dec 2025 • 95% confidence
76 / 100
Offer value
Valuable role in managing retail credit processes but may involve managing significant responsibilities and expectations.
- Leadership opportunity in retail banking credit
- Requires experience in credit management
- Full-time office position
- Expectations of managing team and quality outcomes
Pros
- Opportunity to lead credit processes in Retail Banking
- Involvement in customer experience enhancement
- Chance to develop supervisory skills in banking
Cons
- Potentially high-pressure environment linked to customer outcomes
- Requires substantial prior knowledge in credit operations
- Limited flexibility in approach due to regulatory constraints
Who it's for
Mid to Senior-level • Office-based
Good fit
- Credit managers with retail experience
- Professionals focused on customer engagement
- Candidates looking to enhance credit processes
Not recommended for
- Entry-level professionals or graduates
- Individuals not familiar with credit regulations
- Those seeking less accountability
Motivation fit
Desire to improve retail banking processesInterest in credit risk assessmentWillingness to manage team dynamics
Key skills
Customer relationship managementCredit risk evaluationTeam leadership and coachingRegulatory knowledge
Score: 76/100 AI verified analysis
About the job
JOB SUMMARY
The Credit Manager is responsible for the entire credit process in the Retail Banking segment. This includes the developing and digitizing the credit processes and underwriting criteria within the segment, designing robust monitoring mechanisms to ensure a good quality portfolio; consistent application of agreed credit policies, periodic credit reviews of existing customers/schemes. The Credit Manager’s goal is to grow the loan portfolio with minimal loan losses.
KEY RESPONSIBILITIES
People
- Identify, recruit, and lead credit analyst to ensure they have the required skill and motivation levels aligned to the organization’s ambition and strategy.
- Work with Talent and Culture to identify and grow talent within the team.
- Embed a robust culture aligned with the organization’s values and culture
- Identify skill gaps and provide coaching and training to the team.
Customer
- Ensure that underwriting criteria and our credit processes are customer-centric, yet robust to mitigate against any credit/operational/market risks.
- Identify and execute process improvements in the credit process – working with Sales Manager and Risk
- Review credit applications (based on limits set from time to time); and recommend for approval
- Implement measures to reduce turn-around time and rework rates for credit processed.
Risk Management
- Implement measures provide first-level of defense against credit losses within the segment
- Work with Risk and Sales to implement robust and ongoing credit monitoring for entire portfolio
- On a continuous basis and working with Risk and Sales, identify sectors, demographics with opportunities to focus on and with risks to mitigate/avoid.
- Participate in risk appetite discussions for the segment – working with Head of Retail Banking, Risk and Sales.
Financial Management
- Work with Risk and Finance to ensure that a robust impairment framework is in place to guarantee adequate impairment cover in line with best practices.
- Work with Products to ensure that our credit products and portfolio is appropriately priced based on the risk and market conditions.
- Work with Sales Team to ensure growth targets and revenue targets are met
KEY RESPONSIBILITIES
- Understands the trends and scope of credit methodology in retail banking, and its impact on the company’s activities
- Knowledge and experience in a credit risk environment for Personal and SME
- Practical experience in managing and supervising credit operations gained from banking or financial institution.
- Knowledge and experience in lending credit and risk management, client screening, collateral perfection, product design, loan approval processes, repayment terms and incentives, delinquency and default management
- Excellent oral and written communication skills with the ability to communicate clearly and persuasively, interpret documents, understand procedures, write reports and correspondence; speak clearly to third parties and employees
- An understanding of how technology can be used to improve financial inclusion and how technology is shaping the financial services landscape.
- Strong customer focused and experience in relationship management will be an added advantage.
EDUCATION AND PROFESSIONAL TRAINING
- Bachelor’s degree in business management, commerce, marketing and sales or related field
- At least 6 years’ experience in managing credit in a bank or savings and loans Company
- Qualification in Finance will be an added advantage
