Phone banker / Personal banker / Bank Teller – Retail Banking
Content + Source + Freshness • 14 Feb 2026 • 95% confidence
Offer value
Moderate value due to contractual nature and entry-level responsibilities, but offers essential experience in customer service.
- Contractual opportunity with potential for permanent employment
- Remote flexibility enhances work-life balance
- Essential experience in customer service
Pros
- Opportunity to build customer service skills
- Contractual position may lead to permanent opportunities
- Remote work flexibility allows for better work-life balance
Cons
- Entry-level position with low initial compensation
- Temporary nature could lead to job insecurity
- Potential for high call volume may increase stress
Who it's for
Entry-level • Remote
Good fit
- Recent graduates eager to enter customer service roles
- Individuals looking for remote work opportunities
- Personable candidates interested in relationship management
Not recommended for
- Experienced customer service professionals seeking higher positions
- Candidates uncomfortable in high-volume call environments
- Individuals seeking guaranteed permanent employment
Motivation fit
Key skills
About the job
Position Details:
Job Title: Call Center Rep
Job Location: Pasadena CA 91103
Duration: 6 months contract (temp-to-perm)
Job Description:
Hours: 8:00am to 5:00pm
Position Summary: - Responds to customer inquiries and independently resolves issues. -Displays etiquette, knowledge, and solutions when servicing customers. -Identifies cross sales opportunities; cross sells products and services, retains maturing accounts, and solicits referral business. - Possess a solid understanding of online, mobile and tablet platforms and can successfully guide customers through their application or transaction. -Navigates customers by recommending digital products and services to meet servicing solutions. - Negotiates account renewal to retain and expand customer relationship. -Processes basic maintenance transactions and guides customers to financial solutions making banking convenient and simple. -Strong knowledge of Bank’s products and services leading to appropriate solution recommendations -Consistently achieves productivity and service key performance metrics. -Ensures adherence to Bank’s policies and standards on every transaction.
Required Skill Set: - Knowledge of the various operating systems available and compatible with Online Banking; Windows, IOS - Knowledge of the various browsers used/compatible with Online Banking; Internet Explorer, Safari - Knowledge of Mobile/Tablet devices and associated Operating Systems; Android/IOS - Requires excellent verbal and written communication skills.
