Communications Officer
About the job
Communications Officer – Worcestershire – Part Time 31 Hours (Shifts) – Fixed Term 7 month Contract – £22,486pa
We currently have a fantastic opportunity for an experienced, IT Literate Customer Services Professional to join this busy Police Department to receive, record and assess emergency and non-emergency requests for policing services and provide
resolutions where appropriate.
This role will involve providing mainly telephone based support from incoming calls from members of the public requesting emergency services.
Your duties and responsibilities will include;
– Receiving and recording, as appropriate requests for service
– Making an initial assessment of the threat, risk, harm and vulnerability of the
service request
– Completing crime reports
– Providing timely updates to victims and witnesses
To be suitable for this opportunity; you must have
– The ability to talk with members of the public
– The ability to deal with disturbing / unpleasant situations
– Experience of working in a customer service role
– Excellent telephone manner
– A calming manner
– Excellent IT skills and ability to enter and retrieve data into a computer system
– Recruitment & Counter Terrorist Check (will apply if successful)
The salary for this position is £22,486pa. This position is available part time 31.25 hours a week on a shift basis. You will be required to wear a uniform.
Additional checks and documents will be required on application.
This role is based in Hindlip, Worcestershire.
For more information on this opportunity and to apply please call Ali Worsfold at STR Group on 02392 322312 and email your CV to aworsfold@strgroup.co.uk
STR Limited is acting as an Employment Business in relation to this vacancy.
