Communications Officer
About the job
Communication Officer – Part time hours – Hindlip – £22K
STR Group are working with a large public sector organisation to recruit a number of Emergency call Handlers for their office in Hindlip.
This opportunity is a Part time (31 hours) role and will be contracted until December 2018.
The main purpose of the role is to receive, record and assess emergency and non-emergency requests for policing services and provide
resolution where appropriate.
Main responsibilities
To receive and record as appropriate requests for service and maintain
accurate contact / incident records on Force systems, resolving at first point
of contact where necessary.
To make an initial assessment of the threat, risk, harm and vulnerability of the
service request, to grade within Force guidelines / National Standards
utilising intelligence information, and find a suitable resolution route at the
first point of contact in order to support community safety and Force crime
reduction objectives.
To complete crime reports in full where there are no further lines of enquiry or
partial completion when further investigation is required.
To review, assess and update IT records and intelligence systems in
accordance with Force policy, Management of Police Information (MoPI) and
national guidelines.
To provide timely updates to victims and witnesses and, if the initial response
times are unable to be met, update and inform them about the next steps.
If you are interested in this position, please apply.
STR Limited is acting as an Employment Business in relation to this vacancy.
