Collections Specialist
Content + Source + Freshness • 12 Dec 2025 • 95% confidence
Offer value
Offers a stable position with a focused career path in collections, appealing to experienced professionals. The location and benefits enhance its attractiveness.
- Stable role with a focus on collections in finance
- 5 years of experience required, fostering professional growth
- Office-based position with health and dental benefits
Pros
- Stable employment in finance with proven track record
- Collaborative team environment
- Detailed training and support for skill development
Cons
- Limited progression opportunities
- Job-specific demands may become repetitive
- Location might not suit all candidates
Who it's for
Mid-Level • Office-based, full-time
Good fit
- Experienced collections professionals seeking stability
- Detail-oriented individuals who excel in client communication
- Candidates motivated by structured environments
Not recommended for
- Entry-level individuals without relevant experience
- People preferring remote or flexible work arrangements
- Those unprepared for the demands of customer service
Motivation fit
Key skills
About the job
The role of a Collections Administrator is pivotal in maintaining positive client relationships while ensuring timely collection of outstanding balances. You will be required to work in office, in Downtown Toronto; just off of Union station.
This opportunity is ideal for someone who is detail-oriented, takes initiative, and communicates effectively. The successful candidate will thrive in a dynamic yet structured environment and bring proven experience in collections and customer service. You will be responsible for a variety of duties, including data entry, cash reconciliation, and contract cancellations, while working closely with a collaborative team. Strong problem-solving skills and the ability to handle sensitive client matters with care and professionalism are essential.
Key Responsibilities:
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Oversee and manage the collections process for clients
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Deliver outstanding customer service (“Super Duper Service”) with a clear understanding of service level agreements and client relationship protocols.
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Reach out to clients regarding overdue balances, payments, and service-related questions.
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Negotiate payment terms and solutions with clients in accordance with company procedures.
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Maintain account aging in line with company standards.
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Handle client communications and accurately document updates across multiple platforms.
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Prepare and manage the daily pre-authorized debit (PAD) report in Excel for leadership review.
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Investigate and address billing discrepancies and invoice concerns.
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Process payments received via PAD, credit card, or cheque.
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Set up client payment plans in accordance with contractual terms.
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Coordinate with internal departments including service and legal teams.
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Perform a range of administrative and financial tasks as needed.
Performance Expectations:
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Meet individual KPIs and service standards for internal and external clients.
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Deliver strong performance in areas such as customer communication, cash collection, arrears management, direct debit setup, outbound call volumes, debtor aging, and collections efficiency.
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Maintain consistent attendance and punctuality.
Qualifications:
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Minimum of 5 years’ experience in a collections role.
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Strong ability to resolve challenging customer issues with professionalism.
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Outstanding verbal and written communication abilities.
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Advanced analytical thinking and investigative research skills.
Perks and benefits
- Perks: Day off on your birthday, enhanced benefits including health and dental coverage, RRSP Matching Program, downtown location, and increased vacation days based on years of service.
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