Client Support Manager
28 Oct 2025
Dubai, United Arab Emirates
Verified by Turrior
Content + Source + Freshness • 12 Dec 2025 • 95% confidence
78 / 100
Offer value
This role provides moderate value due to its solid salary range and essential support function in a leading digital bank, though it may lack significant growth opportunities for some candidates.
- Salary range: AED 240,000–360,000/year
- Key support role in a leading digital bank
- Focus on enhancing client onboarding experiences
- Requires experience in client service and banking
Pros
- Strong salary range (AED 240,000 - AED 360,000)
- Role within a reputable digital banking institution
- Involvement in onboarding and enhancing client experiences
Cons
- Limited visibility for career advancement
- May involve repetitive support tasks
- High dependency on client satisfaction metrics
Who it's for
Mid-Level • Onsite
Good fit
- Client support professionals with banking experience
- Problem solvers ready to assist corporate clients
- Individuals seeking a stable role in finance
Not recommended for
- Those without prior client or banking experience
- Candidates seeking high-level management roles
- Individuals looking for flexible or remote work arrangements
Motivation fit
Desire to support and enhance client experiencesInterest in improving digital banking servicesCommitment to client satisfaction and service efficiency
Key skills
Client support and onboardingTechnical understanding of banking platformsProblem-solving and communicationProficiency with CRM systems
Score: 78/100 AI verified analysis
About the job
My client is a leading digital bank in the region. They are looking for an exceptional Client Support Manager to support their growing team. Key Responsibilities Provide onboarding assistance to newly acquired corporate clients, ensuring a smooth transition into the bank's digital ecosystem.Offer personalized, step-by-step guidance on the setup and usage of digital platforms such as Corporate Internet Banking, Mobile Banking, Payment Gateways, and related applications.Conduct orientation sessions, and system walkthroughs to familiarize clients with platform features, security protocols, and transaction workflows.Provide hands-on technical assistance to clients encountering system or application issues, coordinating with IT and Operations teams to ensure timely resolution.Support clients with routine service requests such as account modifications, channel activations, user credential resets, contact detail updates, and transaction troubleshooting.Monitor service turnaround times (TATs) and adherence to internal Service Level Agreements (SLAs) to ensure consistent, high-quality client service delivery.Log, track, and escalate client complaints in line with the bank's grievance redressal and escalation protocols.Conduct periodic client follow-ups to evaluate satisfaction levels, gather feedback, and identify opportunities to enhance digital system performance and user experience.Assist in the preparation of management information reports (MIS) related to onboarding activities, service turnaround times, issue resolution, and client satisfaction metrics. Qualifications & Experience Bachelor's degree in business administration, Finance, Information Technology, or a related discipline.5-7 years of experience in corporate client servicing, digital onboarding, or system/application support within the banking or financial services industry.Strong understanding of digital banking platforms, corporate payment systems, and client servicing workflows.Excellent communication, interpersonal, and problem-solving skills.Proficiency in MS Office and experience with CRM or ticketing systems preferred. Salt is acting as an Employment Agency in relation to this vacancy.
