Chief of Staff
$100,000 - $180,000/year
20 Aug 2024
Seattle, WA, USA
Verified by Turrior
Content + Source + Freshness • 17 Dec 2025 • 95% confidence
82 / 100
Offer value
Solid value score reflecting a unique role bridging engineering and customer interaction with competitive compensation.
- Chance to engage directly with customers and their challenges
- Competitive salary range: $100,000–$180,000/year
- Opportunity for growth in a tech-focused role
Pros
- Attractive salary range: $100,000–$180,000/year
- Diverse responsibilities including customer interaction
- Opportunity to deeply understand customer needs
Cons
- Expectations for both technical and interpersonal skills
- Role involves frequent customer interactions
- Requires adaptability to varied customer environments
Who it's for
Mid-level • On-site (Seattle, WA)
Good fit
- Engineers who excel in customer-facing roles
- Candidates looking to impact user experience
- Those interested in technical problem-solving
Not recommended for
- Those preferring minimal customer interaction
- Entry-level engineers without experience
- Individuals looking for traditional tech-only roles
Motivation fit
Interest in user-centered technology developmentDesire to bridge engineering with customer successWillingness to engage in hands-on problem-solving
Key skills
Problem-solving with usersReact and Python proficiencyTechnical customization skillsInterpersonal communication
Score: 82/100 AI verified analysis
About the job
About Aurelian
Aurelian automates non-emergency calls for 9-1-1 centers. We do this through an AI-powered operator that routes, triages, and resolves calls without the need for human intervention. Our mission is to help 911 operators focus their time and energy on emergencies by automating repetitive tasks.
Nationwide, the average emergency communications center (ECC) is 30% understaffed. Staffing shortages have lead to call-taker burnout and attrition, which is exacerbating the problem even more. Post COVID, wait times for 9-1-1 calls have reached a boiling point; imagine, in the most stressful situation of your life, waiting on hold for over a minute.
But what’s most shocking is 60-80% of the calls 9-1-1 operators take aren’t even emergencies. They’re administrative calls that have been punted to ECCs: noise complaints, lost dogs, paying parking tickets, etc. That’s where we come in.
The Role
There are very few software engineers with intimate knowledge of 9-1-1. Taking a page out of Palantir’s book — this role is “Forward Deployed”. You will gain an understanding for our customers’ problems through directly interacting with them: site visits, customer support, and integration assistance. Unlike most SWEs, expect this to be 20%+ of your time.
As a software engineer at Aurelian, you will be responsible for designing and building solutions that address our customers’ needs, end-to-end. You will have a deep, technical understanding of the problems ECCs face and will work directly with them to improve their experience with our platform.
What You’ll Do
- Design, develop, and ship features that make our product better and more complete
- Work closely with our largest customers to problem-solve technical hurdles
- Help customize and integrate our software to best match our customers’ needs
What You Need
- 3+ years of work experience
- Dedication to your craft and a willingness to get your hands dirty
- Track record shipping
- Strong technical skills; experience with React, Python, containerized applications, and Azure is a plus
- Strong interpersonal skills and ability to communicate deeply technical information simply
Compensation
- $100,000 - $180,000
- 0.5% - 1% vested over 4 years with a 12-month cliff
Benefits
- Medical, dental & vision insurance coverage
- Unlimited PTO
- WFH stipend for home office
- Relocation stipend
