Case Manager

Job Description Summary   This job is responsible for facilitating high quality, high impact relationships between mentor-mentee pairs, mentee-mental health specialists, mentee-tutor, etc. Supports mentoring relationships between adult mentors, tutors, mental health specialists, and mentees and advises mentors, mentees, and guardians through on-going support and supervision. Works with the mentee to provide a plan of success during his time as a mentee in the program, facilitating group activities that promote stronger mentoring relationships and support mentee goal achievement. Provides resources and referrals to youth, volunteers, and guardians. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Education Required - Master of Social Work (MSW) or Master’s degree in Youth and Human Development, Social Work, Education, Psychology, Criminal Justice, or related field. Work Experience Required - Experience working with middle school and/or high school students, incorporating cross-cultural competency to support and challenge them appropriately. Preferred - 2 years of experience working with youth. Experience in case management. Experience in the nonprofit sector. Knowledge Skills and Abilities (KSAs) Ability to work collaboratively with school staff, Son of a Saint staff, guardians, agency representatives and various members and groups from the community. Ability to work with diverse populations. Ability to promote an inclusive, welcoming and respectful mentoring environment that embraces diversity. Strong interpersonal skills including the ability to communicate verbally and in writing to individuals and groups. Knowledge and ability to provide effective interviewing, assessment and case management skills. Excellent organizational skills including the ability to manage caseloads and effectively work with clients. Proficiency in Google Suites and Microsoft Office including the use of Word, Excel and Outlook. Job Duties Supervises a caseload of clients and volunteers to achieve mutually successful mentoring experiences. Provides on-going phone, email, and in-person support to mentors, mentees, and guardians. Monitors closely for safety, program compliance, goal achievement, and program satisfaction and immediately address and resolve issues that may arise. Utilize formative assessment tools to inform support for mentee-mentor pairings, intervenes as necessary. Coordinates support within the organization, collaborating with family, schools, and outside agencies as relevant to promote mentee wellbeing. Acts as an advocate for mentees and families by providing referrals, crisis intervention, and other additional resources. Communicates with mentees, mentors, and guardians during the individual pairing as needed in sharing pertinent information. Leads educational and recreational group activities and/or special projects for mentoring pairs based on emerging needs. Supports programming, development and organization-wide initiatives by actively engaging in board meetings, fundraising and development events, and/or programming events and initiatives. Performs other related duties as assigned. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards. Physical and Environmental Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.