Case Manager
Content + Source + Freshness • 16 Dec 2025 • 95% confidence
Offer value
Moderate value due to compensation structure and significant documentation requirements, balanced with impactful work in human services.
- Pay range: $21 - $23/hour
- Impactful role in human services and client support
- Stable working environment with collaborative culture
Pros
- Opportunity to make a meaningful impact in human services
- Stable environment within an established organization
- Collaborative culture with emphasis on teamwork
Cons
- Relatively low pay considering responsibilities ($21-$23/hour)
- Requires strong organizational and documentation skills
- Limited growth and advancement opportunities
Who it's for
Entry to Mid-Level • On-site
Good fit
- Entry to mid-level candidates in human services
- Organizationally skilled individuals
- Those committed to client care and support
Not recommended for
- Veteran professionals seeking seniority
- Candidates preferring high salaries
- Individuals without an interest in human services
Motivation fit
Key skills
About the job
• Complete and review required case record documentation, work with referral sources and market services, and provide support to families in the Agency Directed Services program.
• Provide support related to specific case record documentation of the nurses in identified office locations.
• Create and maintain caregiver profiles, uploading new client packets in CareSmartz 360.
• Prepare paperwork for intake visits and other visits as needed.
• Scan and upload approvals, denials, and appeal information into CareSmartz 360, working closely with finance on obtaining appropriate service authorizations.
• Speak with referral sources and potential new referrals about the services.
• Speak with social services workers about Medicaid eligibility of clients on ADS caseload.
• Participate in meetings related to program growth and expansion and identification of needed resources.
• Attend marketing events representing ADS.
• Work with CareSmartz 360 to identify and implement needed improvements for the program.
• Provided support to staff and families by assisting personal care attendants with the completion of paperwork and scheduling visits.
• Make calls to follow up with clients and families as needed and document these interactions in CareSmartz 360.
• Participate in interviews with potential personal care attendants as requested.
• Check references for potential personal care attendants and create other hiring documents as requested.
• Conduct drug screens on personal care attendants as needed.
• Attend program and team meetings as required and requested.
• Meet regularly with the program director to discuss referrals, service provision, program needs, and potential concerns regarding service delivery.
• Complete other duties within the scope of the program as assigned.
Requirements
- An Associate’s degree with experience working in human service programs or organizations that serve individuals with disabilities or aging populations is required.
- A comparable combination of professional and/or personal experience and education may be considered.
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Hard Skills
- case record documentation
- client intake
- paperwork preparation
- service authorizations
- drug screening
Soft Skills
- communication
- interpersonal skills
- organizational skills
- team collaboration
- marketing
Certifications & Qualifications
- Associate’s degree
