Call Centre Agent – UAEN
Full Time
2 Oct 2023
Verified by Turrior
Content + Source + Freshness • 13 Feb 2026 • 95% confidence
75 / 100
Offer value
Moderate value level due to the reputable employer, but limited career growth opportunities.
- Stable position in a reputable healthcare organization
- Good for entry-level experience with patient interaction
- Opportunity to develop administrative skills
Pros
- Reputable employer in the healthcare sector (NMC Healthcare)
- Stable employment environment
- Good foundational role for entry-level candidates
Cons
- Limited advanced career growth prospects
- Relatively high-stress working conditions
- Requires dealing with critical customer issues frequently
Who it's for
Entry-Level • On-Site
Good fit
- Recent high school graduates
- Early career professionals in customer service
- Individuals interested in healthcare support
Not recommended for
- Job seekers requiring advanced career growth
- Candidates preferring remote work options
- Individuals who dislike customer interactions
Motivation fit
Desire to help others within a healthcare contextInterest in developing customer service skillsWillingness to work in fast-paced environments
Key skills
Organizational abilitiesCommunicationTime managementBasic IT skills
Score: 75/100 AI verified analysis
About the job
Call Centre Agent – UAEN
JOB DESCRIPTION
- Performs clerical duties as assigned, i.e., patient appointment scheduling and confirmation in accordance with the hospital policies and procedures to provide a high standard of patient care.
RESPONSIBILITIES
- Answers telephones and schedules appointments for clinic visit, as required and in accordance with the hospital and departmental policies and procedures.Performs clerical duties as assigned.
- Assists in training new hires as directed.
- Makes telephone confirmation for the scheduled appointments, clinic cancellation, rescheduling, and follow up with missed appointments.
- Accepts assignments as designated by the Call Centre Supervisor.
- Adheres to the hospital / departmental policies and procedures.
- Recognizes the cultural needs of the patients .
QUALIFICATIONS
- High School Diploma or Equivalent
- Preferably two (2) years’ experience in a clerical position and / or appointment.
- Must have good English comprehension skills.
- Ability to use the computer terminal
- Excellent organizational and time management skills.
- Ability to multi-task and to handle stressful situations.
- Excellent knowledge of medical terminology.
- Customer-oriented communication skills.
- Efficiency, reliability, and accountability.
- Maintaining patient confidentiality.
