Business Operations Manager
10 Sep 2025
Sofia, Bulgaria
Verified by Turrior
Content + Source + Freshness • 17 Dec 2025 • 95% confidence
80 / 100
Offer value
A solid opportunity to drive operations in a fast-paced HR tech environment with global outreach.
- Work with established clients like Microsoft and Mastercard.
- Innovative role in a growing HR tech company.
- Flexible working environment with remote capabilities.
Pros
- Engagement with major global clients such as Microsoft.
- Dynamic work environment in a revolutionary HR tech sector.
- Chance to shape operational processes within a growing team.
Cons
- Limited information on salary and benefits specifics.
- Potential for high workload and stress in a startup culture.
- Position demands flexibility due to varying stakeholder needs.
Who it's for
Mid to Senior • Remote with potential travel
Good fit
- Candidates with experience in HR or outsourcing.
- Professionals seeking dynamic operational roles.
- Individuals looking to innovate in client engagement processes.
Not recommended for
- Entry-level candidates without relevant experience.
- Individuals averse to high-stakes environments.
- Job seekers preferring fully structured roles.
Motivation fit
Desire to impact global HR solutions.Interest in automating and optimizing client-facing processes.Willingness to adapt to the fast-paced startup culture.
Key skills
Operational process improvementClient relationship managementExperience in EOR or outsourcingProject management
Score: 80/100 AI verified analysis
About the job
RemoFirst empowers employers to be free from geographical boundaries when accessing talent, allowing employees to pursue opportunities wherever they may exist. We are on a mission to be the FIRST to truly revolutionise the industry and be a generational company.
Our platform offers a full-range people management tool, employee benefits like health insurance, and financial benefits, and enabling clients to hire anyone from anywhere with one click. RemoFirst manages employees and contractors for Fortune 500 companies (e.g., Microsoft, Mastercard) and the best startups worldwide (e.g., TransferGo).
We are a small but strong team of 160 people (and growing) hyper-focussed on delivering a world-class platform and unparalleled service with our industry-leading partnerships. To help accelerate our growth and pace of delivery, we are looking for talented Business Operations Manager to help spearhead the overall look and feel of our features and services.
As a Business Operations Manager, your primary responsibility will be to develop and maintain strategic relationships with our local EORs in the Africa region, ensuring exceptional service delivery and therefore maximizing value for our clients. You will work closely with cross-functional teams at RemoFirst, including Sales, Customer Success, and Product, to ensure alignment between local partner strategies, and RemoFirst internal initiatives to drive overall business growth.
What you would be doing:
Our platform offers a full-range people management tool, employee benefits like health insurance, and financial benefits, and enabling clients to hire anyone from anywhere with one click. RemoFirst manages employees and contractors for Fortune 500 companies (e.g., Microsoft, Mastercard) and the best startups worldwide (e.g., TransferGo).
We are a small but strong team of 160 people (and growing) hyper-focussed on delivering a world-class platform and unparalleled service with our industry-leading partnerships. To help accelerate our growth and pace of delivery, we are looking for talented Business Operations Manager to help spearhead the overall look and feel of our features and services.
As a Business Operations Manager, your primary responsibility will be to develop and maintain strategic relationships with our local EORs in the Africa region, ensuring exceptional service delivery and therefore maximizing value for our clients. You will work closely with cross-functional teams at RemoFirst, including Sales, Customer Success, and Product, to ensure alignment between local partner strategies, and RemoFirst internal initiatives to drive overall business growth.
What you would be doing:
- Create & optimize the processes within the Operations Department
- Create & monitor performance metrics
- Improve the onboarding of the stakeholders to the platform
- Ensure that all of the stakeholders use the platform efficiently
- Constantly monitor efficiency within the department and develop ways to make them more effective
- Close cooperation with the CS department on the day-to-day escalations
- Oversee planning, operational systems and controls, and the organization of fiscal documentation
- Escalate client concerns to the stakeholders and design solutions to resolve complaints and maximize customer satisfaction
- Work with tax calculators, country guides, and country compliance
- Offer operational data and insights for establishing and evaluating improvement strategies and tactics
- Ensure smooth workflows within each department and establish easy and lucid communication channels between other departments and operations
- Track day-to-day escalations that arise in the operations department
- Establish a safe, healthy, and inclusive work environment
- The principal point of contact for external stakeholders
- Help with employee appraisals by communicating job expectations and monitoring and reviewing job contributions
- Analyze data and assist in predicting the company’s requirements, preparing a yearly budget, and planning future spending
- 2-5 years experience in an EOR, outsourcing, or client-facing HR tech space
- 2-5 years experience in HR or employment law
- Ability to build 0-1 process and programs
- 1-3 years of project management experience
- Multilingual is a plus
