Business Analyst

About Maxxton:

Already familiar with e.g. Siblu, Landal, RCN? Very well! These great organisations all work with Maxxton.

Maxxton is the leading property management system provider and reliable software-as-a-service partner for the broader hospitality and accommodation rental sector. Originally a Dutch company, Maxxton has grown into a multinational organization of 200+ people working in Holland, India, and France for holiday parks, campings, resorts, serviced apartments, and vacation rentals. The software solutions are built with state-of-the-art technology and Maxxton’s cloud-based platform is managing 1.500.000+ reservations annually for their customers.

Via our SaaS for holiday parks, campsites, and holiday homes, these 1,500,000+ reservations are processed every year in an extremely efficient manner through our cloud-based platform. Within Maxxton Software we have developed and fully integrated various solutions such as our Customer Care module, Web Manager, and a multitude of links via the open REST API and the Operations App for the Technical and Domestic department.

We are the developers of leading functionalities and the strategic partner of our customers. In addition, we are in daily dialogue to automate processes and organise these processes more efficiently and thus prevent errors and save costs.

After becoming the market leader in the Netherlands, we now continue to grow as the European market leader. We have big ambitions and ask you to grow with Maxxton as our..

Business Analyst

About the role:

As a Business Analyst in the Reservations Team, you’ll play a key role in bridging the gap between business needs and technical solutions. You will work closely with the Product Owner, stakeholders, and development team to translate business objectives into clear and actionable product requirements. Your analytical mindset and problem-solving skills will help ensure our systems align with customer processes and deliver maximum value.

What you’ll do:

• Identify, define, and document business needs and objectives, and translate them into product requirements in close consultation with the Product Owner.
• Determine and document user requirements for customer business processes.
  Analyse the feasibility and develop requirements for new systems and enhancements to existing systems.
• Interact with business stakeholders and subject matter experts to fully understand requirements and identify the best possible design solutions.
• Participate in user acceptance testing and conduct functionality testing for new systems.
• Lead discussions and walkthroughs with stakeholders and Product Owners to clarify business rules and system behavior.
• Investigate and analyse the root causes of issues reported by customers, identifying business needs and potential solutions.
• Define actionable steps to resolve issues or improve processes, especially where others encounter obstacles.
• Develop process descriptions, process flows, and reports that enhance customer understanding, improve workflows, and deliver valuable insights.
• Proactively identify potential risks, areas for improvement, or overlooked consequences.
• Provide consultation to Product Owners and internal stakeholders on strategic directions and implementation approaches.

What you’ll bring:

• 5+ years of experience as a Business Analyst or similar role in a software or product-driven environment.
• Strong analytical and problem-solving skills, with the ability to translate complex business needs into technical requirements.
• Excellent communication skills, with the ability to collaborate effectively across teams and with external stakeholders.
• Experience working in Agile/Scrum environments.
• A proactive mindset and the confidence to challenge assumptions and suggest improvements.

At Maxxton, you’ll join an international team of passionate professionals who build powerful solutions for the hospitality industry. We value collaboration, continuous improvement, and innovation. You’ll have the opportunity to make a meaningful impact while growing your career in a dynamic, supportive environment.

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