Business Analyst, Salesforce
Content + Source + Freshness • 16 Dec 2025 • 95% confidence
Offer value
This role offers a strong career trajectory in a specialized Salesforce environment, ideal for candidates who excel in analytical skills and stakeholder communication.
- Demand for Salesforce skills supports strong job prospects.
- Collaborative role with opportunities for growth.
- Requires a clear understanding of business processes and data.
Pros
- Strong demand for Salesforce expertise in the market.
- Opportunity to work closely with cross-functional teams.
- Possibility for professional development through certifications.
Cons
- High expectations for technical skills and experience.
- May require long hours during critical project phases.
- Limited scope for candidates without Salesforce experience.
Who it's for
Mid-level • Remote
Good fit
- Mid-career business analysts with Salesforce experience
- Professionals comfortable with remote collaboration
- Candidates focused on continuous improvement processes
Not recommended for
- Entry-level professionals without technical experience
- Candidates seeking fully in-office roles
- Individuals who prefer straightforward tasks without complexity
Motivation fit
Key skills
About the job
• Requirement collection/alignment.
• Own requirements from intake to DoR: Produce user stories with acceptance criteria and non-functional requirements (performance, security, scale).
• Continuously work with stakeholders to improve quality of request, fulfilling our Definition of Ready with high standards.
• Partner with architects/engineering to align on solution design.
• Support PM on requirements discovery with stakeholders.
• Support reporting & analytics needs (fields, definitions, dashboards) with RevOps/BI.
• Define data models/taxonomies, prepare data mapping and support migration/cutover planning.
• Prepare and run UAT with business users; track defects to acceptance; contribute to release notes.
• Contribute to Business and Technical refinement meetings as well as Prioritisation sessions.
• Drive continuous improvement: templates, standards, and ways of working across teams.
Requirements
- 3 to 5+ years as a Business Analyst in Salesforce environment.
- Strong requirements engineering (stories, Acceptance Criteria), process mapping, and stakeholder facilitation (experience with GTM teams ideal).
- Solid data literacy (object/field design, mappings, basic SQL/Sheets).
- Experience coordinating UAT and working across product, engineering, or operations teams.
- Comfortable with Jira/Confluence (or similar) and diagramming tools (Miro/Figma).
- Excellent written and spoken English.
- Salesforce certifications (BA, Admin, App Builder) or hands-on exposure to Sales/CS processes (nice-to-have).
- Extensive experience with, and deep knowledge of Jira (nice-to-have).
- Familiarity with QA practices, release processes, or analytics tools (nice-to-have).
- Experience with integrations (e.g., CTI system, scheduling, email tools) (nice-to-have).
🔍 ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.
Hard Skills
- requirements engineering
- user stories
- acceptance criteria
- data mapping
- SQL
- process mapping
- UAT coordination
- data literacy
- object design
- field design
Soft Skills
- stakeholder facilitation
- communication
- continuous improvement
- collaboration
- problem-solving
- attention to detail
- organizational skills
- analytical thinking
- adaptability
- teamwork
Certifications & Qualifications
- Salesforce BA
- Salesforce Admin
- Salesforce App Builder
