Assistant Manager, Operations Processing 6 month contract
Content + Source + Freshness • 12 Dec 2025 • 95% confidence
Offer value
An opportunity with Meridian Credit Union that emphasizes operational excellence and team leadership but involves a relatively short contract duration.
- Opportunity to improve operations at Meridian Credit Union.
- Short-term contract with potential for varied experiences.
- Focus on team development within a financial services context.
Pros
- Chance to be part of one of Ontario’s largest credit unions.
- Focus on employee development and collaborative environment.
- Clear emphasis on improving operations and member experience.
Cons
- Contract role limits long-term stability and benefits.
- Requires specific financial service industry knowledge.
- Potential for high workload during busy periods.
Who it's for
Mid-level • Hybrid, involving in-office collaboration
Good fit
- Mid-level leaders in financial services
- Individuals who excel in operational improvements
- Candidates motivated by member service excellence
Not recommended for
- Job seekers looking for permanent roles
- Those without relevant industry experience
- Candidates not interested in a team-oriented environment
Motivation fit
Key skills
About the job
Why Meridian?
At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.
Factor us into your next career opportunity. We want you to grow with us and have an experience that’s different. This is a place where you can expect the unexpected.
The role:
As part of the Operations leadership team, this position in partnership with the Manager of Operations is accountable for the day-to-day delivery of processing and support services to the Meridian Credit Union and motusbank. The role will manage the daily workflow of the Operations team and manage the performance of employees to meet our Service Level Agreements and Service Commitments.
Modeling Meridian corporate values, the Assistant Manager, Operations will assume responsibility for providing a reliable and central point of contact to enable internal Delivery and Corporate partners. The incumbent will provide leadership, direction, and development to employees by empowering performance and giving constructive one on one coaching. Process improvement and high level of service to retail partners while retaining a team of highly engaged employees who continually strive to enhance our Member’s experience will be a focus.
The incumbent will be responsible for developing a team that is responsive, collaborative, resourceful and influential in achieving Service Commitments while delivering quality and operational efficiency within the Operations Team. Current and ongoing knowledge of best practices, industry trends, and the impact of regulatory changes affecting the team is provided through this role.
Is this role right for you? In this role, you will:
- Effectively engaging resources and managing day-to-day workload across the team to achieve Service Level Agreements (SLA’s) and service commitments. Gather and maintain key metrics to manage business efficiency and performance.
- Effectively engaging employees in their day-to-day processes using training and tools to ensure increased efficiencies, fewer errors, decreased turnaround time, effective and timely resolutions, and removal of bottlenecks and pain points. Maintain a collaborative, motivated and positive team environment. Setting goals and objectives and ensuring succession planning for team members is in place. Ensuring individual performance and productivity of team contributes to Operations Centre of Excellence, leveraging employee’s skills and capabilities that supports the continued growth of the department.
- As a Member of the Operations leadership team, contributing to Meridian’s success by supporting the goals and objectives of the department. Collaborate with cross-functional areas across Operations management team to identify and improve processes, tools and approaches as required, through sharing of ideas, opinions and feedback.
- Participate in recruiting and hiring new employees. Develop proper training plans for new and existing employees.
- Review team processes and implement workflow improvements where possible. Support and execute the Service and Performance standards to increase productivity and deliver service excellence to our Members.
We’d Love to Work with You If You Have the following skills and abilities:
- Minimum 1-2 years of management experience
- Minimum 3 – 5 years of related Financial Services work experience.
- Strong commitment to service excellence and the achievement of results.
- Sound organizational, influencing and presentation skills.
- Solid knowledge of Meridian products, procedures, and business practices.
- Demonstrates innovative and creative approaches to solving difficult challenges and seizing process improvement opportunities.
- Computer literacy sufficient to use Meridian applications including: Ovation, Mnet, ACE and Microsoft Office.
- Confident, self-motivated, and proactive in assessing requirements.
- Confident in providing advice and direction including but not limited to branch processes, investment and lending products, technical writing and system authorities
- Demonstrates a high degree of adaptability, ability to organize effectively and manage multiple priorities.
- Strong interpersonal skills – ability, tact and diplomacy to work effectively and build collaborative relationships.
- Excellent written and verbal communication skills.
- May be required to travel on occasion.
Office Location: 75 Corporate Park Drive, St. Catharines.
Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires regular time in the office for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is very important to us.
What’s in it for you?
- We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
- We provide you with the tools and technology needed to delight your candidates and clients!
- You’ll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world
- Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues
- This isn’t your typical “corporate” job. We work hard and we have fun!
Who we are:
Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 360,000 Members. Meridian has more than 75 years of banking history and is 100% owned by its members. With 89 retail branches and 15 Business Banking Centers across Ontario and $ 30B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2000 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose – helping our members achieve their best life.
Find our story here: About Meridian
Experience the Difference!
Meridian is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
Please note that due to the volume of applications, only those under consideration will be contacted for an interview.
Thank you for your interest in Meridian Credit Union.
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