Analista de Soporte Técnico
Content + Source + Freshness • 18 Dec 2025 • 95% confidence
Offer value
Moderate value given the supportive working environment, a clear outline of job responsibilities, and essential skills for tech support roles.
- Clear engagement in IT support roles.
- Focus on employee growth and development.
- Work involves both office and field tasks.
Pros
- Engagement in a company focused on employee growth.
- Clear responsibilities with an emphasis on personal development.
- Potential for diverse technical exposure in IT support.
Cons
- Moderate salary expectations could limit appeal.
- Job may involve high pressure during peak support times.
- Fieldwork could make the role less predictable.
Who it's for
Entry to Mid-level • Mixed (office and field)
Good fit
- Entry-level to mid-level IT support professionals.
- Team-oriented individuals looking for growth.
- Candidates interested in a variety of IT challenges.
Not recommended for
- Those seeking only remote work.
- Professionals uncomfortable with field conditions.
- Individuals hesitant to engage with users.
Motivation fit
Key skills
About the job
At Aleph Group we believe in people and in the power of a good team. We are a Great Place to Work certified organization, and here every talent adds up. If you are looking for a place to grow, learn and feel part of, we are waiting for you!
Objective of the position:
Provide efficient technical support in hardware, software and networks to our collaborators, ensuring the proper functioning of the technological solutions of the organization.
Job profile:
- University education (in progress or completed) in Systems, Programming, Systems Engineering or related careers.
- Minimum 2 years of experience in technical support or similar functions.
- Availability for mixed work: office and field (Panama City and Colon).
Key skills:
- Networks: VPN, firewalls, proxy, segmentation.
- System administration: Windows and Mac OS.
- Servers, printers, peripherals, connectivity.
Main responsibilities:
- Diagnose and resolve hardware, software and network incidents.
- Train users in the use of technological tools.
- Configure and maintain IT equipment (new entries, relocations, etc.).
- Manage the inventory of equipment, software and licenses.
- Perform preventive maintenance of systems.
- Equipment procurement and refurbishment coordinator.
- Improve processes and support in technological infrastructure decisions.
- Coordinator with technology service providers.
What do we offer?
- Be part of an innovative and purposeful company.
- An environment that encourages your growth with new challenges and knowledge.
- Opportunity to strengthen your experience and continue learning every day.
- Salary and benefits (to be detailed in interview).
- Contract: permanent
- Working hours: Monday to Friday
Your talent deserves the right place. Apply and be part of something bigger at Aleph Group.
