Account Manager

The Role

Working in a fast-paced, start-up environment, the Account Manager role will be empowered to prospect, forecast, plan, and sell the Apploi platform to organizations within the healthcare industry. Reporting to the CEO, this role will help us deepen our relationships and reach within our customer-base.

As an Account Manager, you will have the exciting role of managing our customer base, providing high-value customer care, maximizing revenue through the sale of additional products, and executing renewals. You will be a critical team member in the continuing dramatic growth of Apploi.

Who You Are

• Extremely organized, able to manage the high volume of customer inquiries while also efficiently prioritizing efforts around achieving assigned targets.

• Strong business development skills.

• Strong sales acumen and consultative skills to conduct thorough discovery calls and translate into qualified opportunities that result in a high closure rate.

• Strong interpersonal skills with the ability to adapt to varying situations and personalities.

• Self-motivated and proactive team member who will utilize time efficiently, share knowledge, and be receptive to others’ ideas.

• Excellent communication skills, both oral and written.

• Preferred: 3+ years of experience as an account manager in SaaS or Healthcare, managing renewals and upselling/cross-selling to existing customer base.

• Self-starter, results-driven, highly motivated, high energy, with a proven track record.

What You’ll Do

• Manage customer renewals, upsells, and cross-sells with an emphasis on maximizing revenues based on expected goals.

• Serve as primary relationship manager post-sale.

• Prepare and present product demonstrations.

• Understand Apploi solution offerings and services offerings, be able to articulate their features and benefits using value-based selling methodology, and provide appropriate solutions based on customer needs.

• Maintain knowledge of current products and pricing appropriate to closing sales.

• Monitor account health metrics and proactively address risks to retention or satisfaction

• Collaborate with Customer Success to understand client goals, data needs, workflows, and integrations.

• Conduct regular check-ins, participate or take lead in QBRs and training sessions to ensure product adoption.

• Target key decision-makers to determine buying readiness and timelines.

• Maintain detailed records of customer interactions and feedback utilizing Salesforce

• Attend trade shows, events, and conferences.

• Visit customers on site, as needed.

Our Values

Our values define who we are, what we do, how we hire, and how we do business. These core principles inform both our work and the way that we do it. We strive for a work environment grounded in curiosity and respect, where every member of our community can share their burning questions and bright ideas.

• We’re growing as partners on a shared journey.

• We create space to be who we are.

• We are human-centric.

• We have a deep desire to solve hard problems.

• We foster communication through empathy, humility, and openness.

What you'll get working at Apploi

• Health, Dental, and Vision insurance: coverage from day one

• 401(k) with company match

• Flexible PTO

• Wellness reimbursement

• Excellent employee referral program

• Healthy life/work balance

• Fun, collaborative work environment

• MacBook provided

• Stipend for home office

• Opportunities for growth

About Apploi

Apploi is helping healthcare facilities stabilize their workforce and increase occupancy in the midst of a labor shortage with an all-in-one platform built to hire, onboard, and schedule top healthcare talent.

Working with over 9,000 healthcare organizations across the United States, our NYC-based tech company helps leaders solve the industry’s most pressing problem: how to provide superb care with few workers and more turnover. With the Apploi platform, facilities can manage the staff experience from job post through shift fulfillment – empowering teams to fill roles quicker, lessen agency dependence, and increase occupancy rates.

At Apploi, we pride ourselves on putting people first. This starts at the heart of the company, where we’ve created a workspace where we can be unapologetically ourselves. We’re an eclectic and spirited bunch with amazing company culture, working together to revolutionize hiring!

We’re devoted to creating an excellent employee experience. Our team, culture, and benefits all make it an incredible place to work, so come join us!

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.