Bilingual Call Center Agent (English & Spanish)
Customer Service
$800/mo
remote
Full-time
28 Jul 2026
Calls Experts is hiring a full-time Bilingual Call Center Agent to work from home supporting customer communication, lead generation, sales, and customer service campaigns. This role is ideal for a communication-focused candidate in Nicaragua who is comfortable speaking with customers in both English and Spanish, following scripts and client guidelines, and helping deliver professional service experiences.
Key responsibilities
- Handle inbound and/or outbound calls professionally in English and Spanish.
- Communicate with prospects and customers clearly, patiently, and respectfully.
- Present products or services, answer questions, and support customer needs.
- Qualify leads, transfer interested prospects, or schedule appointments according to campaign requirements.
- Follow call scripts, client processes, data entry guidelines, and quality standards.
- Maintain accurate records of customer interactions and outcomes.
- Collaborate with supervisors and teammates to improve performance and customer satisfaction.
Skills & Qualifications
- Strong spoken English and Spanish communication skills.
- Customer service, sales, call center, telemarketing, or appointment-setting experience preferred.
- Comfortable working from home in a full-time role.
- Ability to listen actively, build rapport, and communicate confidently by phone.
- Reliable, organized, coachable, and able to follow structured processes.
- Basic computer skills and ability to enter customer information accurately.
- Positive attitude, teamwork mindset, and motivation to grow in a contact center career.
Benefits
- Work-from-home opportunity.
- Full-time role with a global contact center team.
- $800 monthly compensation plus bonus.
- Training and growth opportunities in customer service and sales.
- Supportive team environment focused on communication and performance.
