Bilingual Call Center Agent (English & Spanish)

Calls Experts is hiring a full-time Bilingual Call Center Agent to work from home supporting customer communication, lead generation, sales, and customer service campaigns. This role is ideal for a communication-focused candidate in Nicaragua who is comfortable speaking with customers in both English and Spanish, following scripts and client guidelines, and helping deliver professional service experiences.

• Handle inbound and/or outbound calls professionally in English and Spanish.
• Communicate with prospects and customers clearly, patiently, and respectfully.
• Present products or services, answer questions, and support customer needs.
• Qualify leads, transfer interested prospects, or schedule appointments according to campaign requirements.
• Follow call scripts, client processes, data entry guidelines, and quality standards.
• Maintain accurate records of customer interactions and outcomes.
• Collaborate with supervisors and teammates to improve performance and customer satisfaction.

• Strong spoken English and Spanish communication skills.
• Customer service, sales, call center, telemarketing, or appointment-setting experience preferred.
• Comfortable working from home in a full-time role.
• Ability to listen actively, build rapport, and communicate confidently by phone.
• Reliable, organized, coachable, and able to follow structured processes.
• Basic computer skills and ability to enter customer information accurately.
• Positive attitude, teamwork mindset, and motivation to grow in a contact center career.