Customer Support
Mozio is a thriving San Francisco-based company with a diverse team of approximately 70 talented professionals spread across the globe. Our mission is to revolutionize urban transportation and make sustainable travel more accessible and efficient. Through our cutting-edge search and booking engine for Ground Transportation, we empower companies, travelers, and urban dwellers to navigate cities using the most economical and eco-friendly options.
Key responsibilities
A CS Expert’s main task is to build lasting relationships between Mozio and its customers and make sure their expectations are met and exceeded.
Their duties and responsibilities include managing incoming calls, emails, and chat messages from Customers, Service Providers, and Partners.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Skills & Qualifications
Excellent communication skills in English AND 2nd language (French OR Spanish) at an Upper intermediate (B2) level or above At least 2 years of experience in customer support A third language (Spanish, Italian, German, Chinese, or Portuguese) is a plus!
Benefits
We're a growing company that's all about supporting our team and helping them reach their full potential. Plus, we've got plenty of career opportunities to offer as we grow.
But that's not all - this job is 100% remote, which means you can work from your cozy home or anywhere else in the world you want! That's right, you can travel the globe and work at the same time. And, we're offering a sweet compensation package with a salary in USD and paid vacations.
