Web Developer
Full Time
full-time
18 Sep 2025
Verified by Turrior
Content + Source + Freshness • 17 Dec 2025 • 95% confidence
75 / 100
Offer value
Moderate value due to an accessible entry-level role in IT service management and potential for skill development.
- Entry-level role with growth in IT service management
- Opportunity for certifications in ServiceNow
- Hands-on experience in incident and request management
Pros
- Good starting point for careers in IT service management
- Opportunities to gain certifications and deepen technical skills
- Collaborative work environment with room for skill acquisition
Cons
- Starting salary may be lower compared to specialized roles
- IT service management can involve repetitive tasks
- Growth may be slow without specialized technical expertise
Who it's for
Entry to Mid-level • On-site
Good fit
- Recent IT graduates
- Individuals eager to develop in IT service roles
- Candidates with customer service experience
Not recommended for
- Senior professionals or specialists
- Candidates seeking advanced technical roles
- Those who prefer fully remote positions
Motivation fit
Desire to establish a foundational career in ITInterest in supporting IT service processesAiming to gain practical industry experience
Key skills
ServiceNow platform expertiseBasic scripting knowledge (JavaScript)Understanding ITIL frameworksCollaborative teamwork and problem-solving
Score: 75/100 AI verified analysis
About the job
Project Role : Web Developer
Project Role Description : Design, build and test web-based applications for various site components and edit site content. Document technical designs and specifications. Research and incorporate updated content for websites.
Must have skills : ServiceNow IT Service Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary As a ServiceNow Support & Developer (Infra Tech Support Practitioner), you will be responsible for the end-to-end support, administration, and development of the ServiceNow platform. This includes incident and request management, platform maintenance, workflow development, and module customization. You will work across IT infrastructure layers to provide L1/L2 support, implement ITSM processes, and contribute to automation and efficiency enhancements. The role demands a mix of platform expertise, infrastructure knowledge, and hands-on development capabilities within a defined IT operating model. Roles & Responsibilities - ServiceNow Support & Administration: - Provide technical L1 and L2 support for ServiceNow incidents, service requests, and platform issues. - Manage day-to-day operations of ServiceNow ITSM modules (Incident, Problem, Change, Request). - Perform platform administration, including user/group management, role assignments, and access control. - Monitor system performance, usage, and health of the ServiceNow instance. ServiceNow Development: - Design and develop custom workflows, business rules, client scripts, UI policies, and catalog items. - Build and maintain automation solutions for ITSM processes using ServiceNow scripting (JavaScript). - Implement custom integrations using REST/SOAP APIs and MID Server (if applicable). - Create and maintain reports, dashboards, and performance analytics for key ITSM metrics. Process & Documentation: - Contribute to the continuous improvement of ITSM processes and platform enhancements. - Maintain and update system and solution documentation. - Participate in sprint planning, daily stand-ups, and release management activities as part of Agile/ITIL practices. - Engage in cross-functional collaboration with other technical and business teams. Professional & Technical Skills Core ServiceNow Skills: - Minimum 3 years of hands-on experience with ServiceNow administration and development - Strong knowledge of ITSM modules (Incident, Change, Problem, Request) - Experience in client/server scripting (JavaScript, Glide API) - Development of catalog items, workflows, notifications, and integrations - Familiarity with Scoped Applications, Update Sets, and Application Lifecycle Other Technical Competencies: - Experience with reporting tools like Power BI or Tableau - Good understanding of ITIL frameworks and service operations - Experience with REST/SOAP API integrations in ServiceNow (preferred) - Basic scripting/automation beyond ServiceNow (PowerShell, Python) is a plus Additional Information: - The candidate should have minimum 3 years of experience in ServiceNow IT Service Management. - This position is based at our Pune office. - A 15 years full time education is required. Preferred Certifications: - ServiceNow Certified System Administrator (CSA) – Required/Preferred - ITIL Foundation Certification
Project Role Description : Design, build and test web-based applications for various site components and edit site content. Document technical designs and specifications. Research and incorporate updated content for websites.
Must have skills : ServiceNow IT Service Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary As a ServiceNow Support & Developer (Infra Tech Support Practitioner), you will be responsible for the end-to-end support, administration, and development of the ServiceNow platform. This includes incident and request management, platform maintenance, workflow development, and module customization. You will work across IT infrastructure layers to provide L1/L2 support, implement ITSM processes, and contribute to automation and efficiency enhancements. The role demands a mix of platform expertise, infrastructure knowledge, and hands-on development capabilities within a defined IT operating model. Roles & Responsibilities - ServiceNow Support & Administration: - Provide technical L1 and L2 support for ServiceNow incidents, service requests, and platform issues. - Manage day-to-day operations of ServiceNow ITSM modules (Incident, Problem, Change, Request). - Perform platform administration, including user/group management, role assignments, and access control. - Monitor system performance, usage, and health of the ServiceNow instance. ServiceNow Development: - Design and develop custom workflows, business rules, client scripts, UI policies, and catalog items. - Build and maintain automation solutions for ITSM processes using ServiceNow scripting (JavaScript). - Implement custom integrations using REST/SOAP APIs and MID Server (if applicable). - Create and maintain reports, dashboards, and performance analytics for key ITSM metrics. Process & Documentation: - Contribute to the continuous improvement of ITSM processes and platform enhancements. - Maintain and update system and solution documentation. - Participate in sprint planning, daily stand-ups, and release management activities as part of Agile/ITIL practices. - Engage in cross-functional collaboration with other technical and business teams. Professional & Technical Skills Core ServiceNow Skills: - Minimum 3 years of hands-on experience with ServiceNow administration and development - Strong knowledge of ITSM modules (Incident, Change, Problem, Request) - Experience in client/server scripting (JavaScript, Glide API) - Development of catalog items, workflows, notifications, and integrations - Familiarity with Scoped Applications, Update Sets, and Application Lifecycle Other Technical Competencies: - Experience with reporting tools like Power BI or Tableau - Good understanding of ITIL frameworks and service operations - Experience with REST/SOAP API integrations in ServiceNow (preferred) - Basic scripting/automation beyond ServiceNow (PowerShell, Python) is a plus Additional Information: - The candidate should have minimum 3 years of experience in ServiceNow IT Service Management. - This position is based at our Pune office. - A 15 years full time education is required. Preferred Certifications: - ServiceNow Certified System Administrator (CSA) – Required/Preferred - ITIL Foundation Certification
