Warehouse Supervisor

Key Responsibilities

Warehousing Operations

• Manage weekly cycle counts and coordinate monthly stock takes with production and support teams.
• Ensure the application of FIFO (First-In, First-Out) and Line-of-Sight (LOS) principles during stock storage and issuing.
• Investigate and report on stock variances, taking corrective action where required.
• Oversee the receipt, coding, and compliant storage of stock and ensure proper handling of non-conforming products and daily scrap removal.
• Collaborate with the Planning team to verify the receipt and issuing of goods, semi-finished components, and final products.
• Monitor and control damaged stock, investigate causes, and implement corrective measures.
• Ensure adherence to consignment stock procedures.
• Develop and maintain work instructions and stay current with inventory control technologies.

Administration, Systems & Reporting

• Ensure the integrity and accuracy of all inventory-related data in SAP.
• Issue credit notes and maintain accurate records.
• Capture returned rotations, scrap variances, and updates on spreadsheets.
• Maintain proper document control and tracking systems.
• Ensure timely procurement of stationery, PPE, and other warehouse supplies.
• Complete all daily, weekly, and monthly health and safety checklists and report incidents promptly.

Compliance

• Operate within established controls and procedures to ensure process integrity.
• Identify and escalate departmental risks to management.
• Ensure full compliance with relevant regulations and internal procedures, particularly those related to health and safety.
• Maintain required documentation and reduce wasteful or irregular expenditure.

Customer Service

• Build and maintain strong relationships with both internal and external customers.
• Represent the department in meetings with key stakeholders.
• Address service issues promptly and professionally, aligned with company values and standards.

Staff Supervision

• Ensure that all team members have up-to-date performance agreements.
• Conduct quarterly performance appraisals and monitor individual and team objectives.
• Identify employee development needs and coordinate relevant training with HR.
• Address employee relations matters effectively and in accordance with company policies.

Cost and Financial Control

• Contribute to the budget preparation process.
• Monitor and control departmental expenditure, ensuring alignment with financial policies and budgetary limits.
• Identify and implement cost-saving opportunities.
• Report on financial deviations to the Warehouse and Distribution Manager.

Job Requirements

Minimum Qualifications

• Diploma in Warehousing, Logistics, Supply Chain, Procurement, or related field (NQF Level 5)

Experience

• Up to 5 years’ experience in Warehousing, Inventory, Logistics, or Supply Chain in a manufacturing environment
• At least 1–2 years at a supervisory level

Technical Competencies

• Proficient in MS Office Suite, SAP, ERP systems, and other inventory-related software
• Strong understanding of warehousing, logistics, and stock control practices and procedures

Behavioural Competencies

• Proactive and hands-on leadership style
• Strong planning and organisational skills
• Analytical and detail-focused
• Effective problem solver with sound decision-making abilities
• Resilient under pressure and adaptable to changing priorities
• Excellent communication skills (verbal and written)
• Customer-centric mindset with strong interpersonal skills
• Ability to lead and motivate a diverse team