Vehicle Condition Inspector
Content + Source + Freshness • 12 Dec 2025 • 95% confidence
Offer value
The position is well-rounded with solid market relevance, but career advancement may be limited.
- Work closely with vehicles and the customer base
- Opportunities to grow in customer experience roles
- Requires good physical health and attention to detail
Pros
- Solid company reputation in the automotive space
- Job offers hands-on work with vehicles
- Good opportunity to enhance customer service skills
Cons
- Physical demands may be challenging
- Limited salary details can be a downside
- Relatively low scope for career advancement
Who it's for
Entry-level to Mid-level • On-site with travel
Good fit
- Automotive professionals with customer service experience
- Enthusiasts interested in vehicle condition inspections
- Candidates comfortable in outdoor working conditions
Not recommended for
- Individuals looking for less active roles
- Candidates wanting strictly remote or office work
- Those without interest in customer relations
Motivation fit
Key skills
About the job
Who we are looking for:
ACV Auctions is looking for an enthusiastic Inspector who has a knack for cars and wants an opportunity to join a growing company. Our Inspectors are the face of our company. They know a ton about cars, and love to talk about them - explaining to our clients what they need to know in a way they can understand. They have boundless energy and work tirelessly to ensure our clients get nothing but the best. Our inspectors are meticulous. Nothing gets by them. At ACV Auctions we pride ourselves on Trust, Transparency, Credibility, and Customer Service and our Inspectors deliver this to our customers every day.
What you will do:
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Partnering with a Territory Manager and a team of Inspectors, conducts inspections of vehicles at dealerships, auctions, and off-lease, to detect damage, missing parts and mechanical problems.
- Prepare and submit a report of vehicle condition, repair/replacement cost estimates, and related documentation.
- Help sales team up-sell or cross-sell services and products
- Interface regularly with our dealers to develop and ensure client satisfaction and build strong relationships.
- Travel to & from dealerships and homes to inspect, and write condition reports, list vehicles to sell on the auction platform.
- Take multiple, overall, and damage photos match them to a vehicle, and download them to the image server utilizing the company issued smart phone.
- List inspected wholesale vehicles utilizing ACV Auctions platform for bidding and purchasing.
- Sign up independent dealerships as buyers to utilize ACV Auctions digital platform.
- Perform additional duties as assigned.
What you will need:
- 1 year(s) Experience in the automobile field (body, paint and mechanical repair knowledge) with customer service background
- Ability to read, write, speak and understand English.
- Ability to work outside in the elements for extended periods of time.
- Problem solving aptitude to meet challenges with resourcefulness and innovative approaches.
- Proven success to work independently with minimal supervision while working in a team environment.
- Excellent communicator with the ability to understand customer needs and expectations.
- Valid driver’s license and use of a validly registered and insured motor vehicle required.
- Knowledge of system capabilities, knowledge of needed/job-relevant software packages, and web-based applications.
- Ability to perform manual labor such as standing for extended periods, lifting up to or more than 25 lbs, bending, and squatting
- Ability to drive a manual & automatic transmission.
- Vision abilities required to properly identify small defects around and underneath vehicles.
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