Training Specialist

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses

• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

• Retirement savings benefit

• Rewarding culture that values wellness and well-being

• Performance Bonus

• Global network of industry experts

• Extensive training resources

Job Description:

We’re looking for a Training Specialist to join our Insurance Operations team at MBPS. In this role, you are expected to deliver an effective and comprehensive process training for John Hancock Life Insurance New Business – Front-End team, aligned with the needs of the team and function to ensure adequate and highly skilled workforce.

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities:

• Collaborate with Operations to identify training needs and map out annual training plans for internal teams

• Facilitates product and process training for new hires and cross-training using varied facilitation methods – instructor-led classroom (in-person or virtual), instructor-led deskside, hands-on training, coaching and mentoring

• Develops and implements training curriculum, training plan and production glide paths

• Make recommendations to improve and maintain staff knowledge inventory based on sound data

• Updates and maintains training documentation in line with policies and procedures

• Manages the training queues effectively, to ensure that no work falls out of TAT

Qualifications:

• Training Delivery Expertise: Proven ability to effectively deliver product and process training using a variety of methods, including instructor-led sessions (both in-person and virtual), hands-on training, and mentoring.

• Curriculum Development: Experience in developing and implementing comprehensive training curricula and plans, ensuring they align with team needs and organizational goals.

• Collaboration and Planning: Ability to collaborate with operations to identify training needs and create detailed annual training plans for internal teams.

• Analytical and Documentation Skills: Strong analytical skills to assess training effectiveness and make data-driven recommendations, along with the ability to update and maintain training documentation per policies and procedures.

• Organizational and Time Management: Excellent organizational skills to manage training queues efficiently and ensure tasks are completed within turnaround times (TAT), along with readiness to adapt to new corporate teaching techniques.

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .