Technical Support Specialist
21 Aug 2025
Bangkok, Thailand
About the job
Responsibilities
- Handle multiple live chat conversations simultaneously with customers.
- Respond to customer inquiries in a timely and professional manner.
- To maintain a professional and courteous demeanor during interactions with customers, ensuring high-quality service and customer satisfaction.
- Resolve customer issues effectively, escalating complex cases to higher-level support when necessary.
- Document customer interactions and update customer records.
- Follow up on unresolved issues to ensure satisfactory resolution.
- Collaborate with team members and other departments to ensure consistent and high-quality customer service.
- To exceed customers expectations in terms of customer service & accurate information.
Qualifications
- Digital literacy
- Data entry & Writing skills
- Google products knowledge Google Sheets, Google Docs)
- Product knowledge on E Hailing, Product & Services, Travel/ Couriers
- Competent verbal and written communication.
- Native language speaker (depending on the supported country)
- Typing skills (min. 100 words per minute)
- Experience in using Customer Service CRM (SalesForce/Zendesk/Zoho)
Conditions & Benefits
- Hybrid work schedule
- Unlimited opportunities for professional and career growth, regular external and internal training from our partners
- The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry
- Initial training
- Probation period up to 3 months
We offer you all the conditions for professional and personal growth with a rapidly growing tech company. Your resume will be considered within 14 calendar days of receiving it. If your experience meets the requirements of our company, we will contact you.
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