Technical Support Specialist
Content + Source + Freshness • 14 Feb 2026 • 95% confidence
Offer value
Moderate value due to the focus on customer service and technical diagnostics, with limited salary details affecting decision-making.
- Opportunity to shape customer support processes.
- Working with diverse customer industries.
- Flexible fully remote work.
Pros
- Chance to influence and improve support processes.
- Broad exposure across diverse customer industries.
- Remote work opportunity in a supportive environment.
Cons
- Limited advancement potential within the role.
- Salary details unspecified may hinder applicant interest.
- High dependency on customer service satisfaction metrics.
Who it's for
Entry to Mid-level • Fully remote
Good fit
- Entry-level support professionals looking to start a tech career.
- Candidates with strong communication skills.
- Individuals driven by customer satisfaction.
Not recommended for
- Professionals seeking advanced roles.
- Those unwilling to engage in customer service tasks.
- Individuals who thrive in structured environments.
Motivation fit
Key skills
About the job
Who we are:
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit gomotive.com to learn more.
About the Role:
As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive’s support processes and work with our team to develop and scale the Technical Support function.
What You'll Do:
- Email, Chat and Voice Support - Answer inbound inquiries coming through Motive’s support hotline, live chat feature or support email address during Pacific Standard Time business hours
- Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
- System Evaluation - valuate our existing tools and work with engineering to develop tools to enable this function to scale
What We're Looking For:
- Natural instinct to empathize with users
- Strong analytical skills
- Excellent verbal and written communications skills
- Native or bilingual spoken and written English skills
- Comfortable with rotational shifts
- Internet requirement of at least 30 Mbps wired internet connection
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here .
UK Candidate Privacy Notice here.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
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