Technical Support Engineer
About the job
The role:
As a Technical Support Engineer, you will be on the front line, triaging customer tickets (via Intercom or email). You’ll be responsible for the initial debugging of issues—resolving most on your own and escalating to the engineering team when needed. You’ll manage multiple customers simultaneously, often across several days, so strong organization and attention to detail are critical to ensure nothing slips through the cracks.
What you'll do:
- Troubleshoot customer issues across networking, devices, and backend services
- Assist with setup, onboarding, and configuration
- Reproduce, document, and escalate bugs
- Build simple scripts or tools (Python/Bash) to streamline support
What we're looking for:
- Bachelor’s degree in Computer Science, Networking, IT, or a related field
- 2–5 years of experience in computer networking (IP, DNS, SSL/TLS, ARP)
- Proficiency in Bash, Python, and API integrations
- Ability to read and understand API documentation to integrate with the Coram application
What we offer:
- Competitive compensation package
- 100% employer-paid medical, dental, vision, and life insurance
- Paid time off and holidays
- 401(k) with traditional and Roth options
- Equity in a rapidly growing company
- Regular team dinners, off-sites, and social events
- The latest Apple hardware and the tools you need to do your best work
Compensation:
The OTE range for this role is $80,000–$140,000, plus equity.
About Us
Coram AI is an early-stage, fast-growing startup. Leading U.S. businesses, including Fortune 500 companies, are customers of the Coram AI software platform. We are bringing the latest advances in Generative AI to physical security, a massive industry dominated by incumbents. Coram AI works with any existing IP camera and adds AI to it within minutes. We are enabling customers to deploy thousands of cameras across the U.S.
The team behind Coram AI comprises serial entrepreneurs and technology leaders who have spent more than a decade building self-driving cars at institutions like Stanford University, Oxford University, Zoox, and Lyft.
