Technical Support Engineer
Content + Source + Freshness • 16 Dec 2025 • 95% confidence
Offer value
A solid role for those with a technical support background, offering valuable experience across customer engagement and technical problem-solving.
- Competitive salary between $70,000 - $90,000
- Customer interaction fosters growth in technical support expertise
- Potential to work with cutting-edge technology
Pros
- Salary range is competitive at $70,000 - $90,000
- Role involves meaningful customer interactions and technical challenges
- Opportunity to gain experience in a growing technology sector
Cons
- Potentially high stress due to on-call and weekend support requirements
- Communication may be challenging with diverse clients
- Limited growth opportunities in niche support
Who it's for
Mid-level • Remote with shifts
Good fit
- Technical support engineers with previous experience
- Candidates who enjoy customer-facing technical roles
- Individuals passionate about solving complex problems
Not recommended for
- Entry-level candidates with no experience
- Those preferring less interaction with clients
- Candidates looking for structured growth opportunities
Motivation fit
Key skills
About the job
Technical Support Engineer (Direct Hire)
Woodridge, IL
Job Requisition: 7534
Annual Salary Range: $70-90K. Individual salaries are based on education, geographic location, and alignment to the market data.
Description for Technical Support Engineer:
The Technical Support Engineer will provide remote technical support, focusing on diagnosing and resolving software issues related to our clients products. Responsibilities include taking ownership of customer issues, accurately defining problems, utilizing diagnostic tools to identify solutions, and determining root causes for permanent resolution. The role involves following standard procedures for escalation and communication, providing timely updates to clients via various communication channels, and maintaining accurate documentation in the CRM system.
Responsibilities for Technical Support Engineer:
- Ownership: Taking ownership of customer issues reported and seeing problems through to resolution.
- Response: Intaking the customer challenge, refining and defining the problem definition that the Customer is experiencing.
- Resolution: utilize various software diagnostic tools to quickly research, diagnose, troubleshoot and identifying solutions to resolve the system issue.
- Root Cause: determine the root cause of the issue to permanently resolve.
- Procedures: Following standard operating procedures for proper escalation and communication with the stakeholders (internal and client).
- Communication: provide timely and frequent communication to the client on the status of the issue, utilizing email, phone, chat and Zoom as well as Teams technology.
- Documentation: maintain the support case notes in Numina’s CRM with timely, accurate and useful/relevant information. Utilize the revision control system to document any patches/updates used to resolve the case.
- Hours will be one of the following shifts:
- 10 – 6:30 CT
- 7 – 3:30 CT
- 9 – 5:30 CT
- *If desired, start times can be set to the ½ hour between 7 and 10:30, with corresponding end time based on start time*
- There will be on/call and weekend support needed
Requirements for Technical Support Engineer:
- BS or MS in computer science
- 2+ years of experience in a customer technical supporting role
- Experience in warehouse/distribution center automation and operations a plus
- Strong written and verbal communication skills
- Outlook, Zoom, Teams
- MS Office – Word, Excel, PowerPoint proficiency
- Strong customer service focused culture required
- Proficiency in various software languages such as C, C++, Go, Perl, Java, Java Script, HTML
- Working knowledge of Linux OS
- Awareness of Android OS a plus
- Familiarity with general networking, proficiency a plus
- DataBase – SQL, Maria DB proficiency required
- Ability to read and interpret technical layouts, schematics, documentation and diagrams.
- Strong analytical skills
- Strong communication & customer service skills
Benefits for Job Title:
- Bonus
- Health
- Dental
- Vision
- Lif
- AD&D
- Disability
- PTO
- Holidays
- 401(k) match
