Technical Support Engineer
29 Sep 2025
Verified by Turrior
Content + Source + Freshness • 13 Dec 2025 • 95% confidence
76 / 100
Offer value
This role has a moderate value level due to the importance of customer service in the technical field and opportunities for skill development.
- Experience in renewable energy field with customer interaction
- Opportunity for career development and training
- Requires strong communication and technical problem-solving skills
Pros
- Direct customer interaction aids in developing interpersonal skills
- Opportunity to work in an expanding renewable energy sector
- Possibility for advancement based on performance and skill acquisition
Cons
- Can be stressful handling customer issues and complaints
- Requires continuous learning with evolving technologies
- Fixed office hours may limit flexibility
Who it's for
Mid-level • Office-based in Karachi
Good fit
- Technical support professionals with an interest in renewable technologies
- Individuals who enjoy direct customer interaction
- Candidates looking for a stable job in a growth industry
Not recommended for
- Those who prefer routine, backend technical roles
- Individuals resistant to customer-facing tasks
- Candidates looking for a flexible schedule
Motivation fit
Desire to assist customers in technical issuesInterest in solar energy and technology advancementWillingness to adapt to new systems and processes
Key skills
Technical supportCustomer service skillsProblem-solvingKnowledge of solar technology
Score: 76/100 AI verified analysis
About the job
Logix Solutions is hiring a Technical Support Engineer for our valued client in the solar energy sector. This is an office-based role in Karachi, where you will be responsible for assisting customers and solar installers over the phone with issues related to Solar Inverters and Lithium Batteries.
Job Title: Technical Support Engineer – Office-Based (Karachi)
Location: Karachi, Pakistan
Key Responsibilities:
1. Provide technical assistance to end-customers and solar installers via phone regarding product settings, faults, and installations.
2. Redirect customers to their nearest service center when necessary.
3. Apply knowledge of Electrical and Electronics systems to troubleshoot and resolve technical inquiries.
4. Maintain accurate records of all service and support activities.
5. Contribute to the development and improvement of product documentation and manuals.
6. Support R&D teams by helping manage and document physical complaints of products received at the Head Office.
Qualifications:
Bachelor’s Degree in Electronics, Electrical Engineering, or a related field.
Excellent communication and interpersonal skills.
Background in Power Electronics or Solar Inverters is a plus (not mandatory).
Skills & Attributes:
Strong problem-solving abilities and attention to detail.
Ability to manage, track, and resolve customer complaints effectively.
Customer-oriented mindset and good people-handling skills.
Willingness to learn and adapt to new technologies and processes.
What We Offer:
On-the-Job Training
Career Growth and Development Opportunities (based on performance)
Market-Competitive Salary: PKR 45,000 – 50,000
Start Date: As Soon As Possible
