Technical Support Engineer 1
Content + Source + Freshness • 18 Dec 2025 • 95% confidence
Offer value
Moderate value due to essential technical support role and potential for customer engagement but limited growth path.
- Essential technical support role focusing on troubleshooting
- Flexible work arrangements available
- Great opportunities for skill development
- Career advancement may be limited
Pros
- Crucial role in customer service with a focus on technical issues
- Flexible work environment with an option for remote work
- Opportunities to develop a wide array of technical skills
Cons
- Limited career advancement in technical support
- May be challenging due to high volume of support demands
- Specific skill requirements might narrow candidate pool
Who it's for
Entry to Mid • Remote with flexible hours
Good fit
- Entry-level technical support professionals
- Candidates who enjoy customer interaction
- Individuals eager to learn and grow in tech support
Not recommended for
- Experienced professionals seeking advancement
- Those preferring remote work without customer engagement
- Candidates uncomfortable with high-pressure support situations
Motivation fit
Key skills
About the job
Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Our Cloud support team is highly passionate about providing support and product expertise to our Standard and Premium customers.As a Support Engineer, you will be providing support to customers through email, chat or phone and by isolating, diagnosing, reproducing, and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. The candidate must be able to work EMEA/APAC business hours and also during weekends to support business needs.
Responsibilities
Responsibilities
Responsible for delivering world-class customer support experience through Chat/Email/Phone as the medium of support, with Atlassian
Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, and transparency within and across teams
Escalate issues in a timely manner according to Standard Operating Procedures
Create new knowledge base articles to capture new learning’s for reuse throughout the organization.
Participate in technical communications within the Technical Support team to share best practices and learn about new technologies
Focus on an area of technical specialization and attend technical training.
Competencies
Customer Orientation
Effective communication
Adaptability
Team and Collaborative Working
Learning aptitude
Qualifications
Experience
3-5 years of experience in Technical Support, Software Services, and/or system administration for a large end-user community, preferably SaaS products.
Has supported customers over chat, email, phone, and screen-shares.
Experience working in a high case volume environment and ability to prioritize.
Must-Have Skills:
Demonstrated technical competence with database skills, with the expertise to write and update SQL queries with ease.
Experience working with log searching, monitoring, and analyzing machine-generated data via a Web-style interface or similar tools.
Experience with APIs and REST calls.
Usage of Browser dev tools, HAR File analysis, Splunk.
Front-end troubleshooting skills and an understanding of Network terminologies such as DNS, DHCP, Usage of Basic Network troubleshooting commands, SSL, Proxy, Firewalls, and identifying underlying Network issues.
Good to Have Skills:
Good understanding of OAuth-based authentication and other authentication mechanisms such as SSO/SAML.
Experience working in a Linux environment.
Understanding of mail flow concepts and mail protocols such as SMTP/POP/IMAP
Familiarity with Cloud technologies, AWS will be a plus.
Experience understanding and supporting Java-based apps, being able to analyze/troubleshoot Stack trace and Java-based exceptions.
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh.
