Technical support Consultant Job in Bengaluru

About the Company: HP Inc. is an American technology company, created on November 1, 2015 as the successor of Hewlett-Packard, along with Hewlett Packard Enterprise. It develops and provides hardware, such as personal computers and printers.
HP Inc. is the larger successor of Hewlett-Packard in terms of revenue, and uses the original NYSE ticker symbol of HPQ (whereas Hewlett Packard Enterprise uses a new ticker, HPE).

Job Location: Bangalore

Interview location: Bangalore

Eligibility: 2017 Batch - Graduate in any discipline or equivalent

Salary: INR 2,52,000 annually. + shift allowance (if employee works in shifts) + Variable Payout (annually)

Roles and Responsibilities:

 -  Resolving technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification system
 -  Providing excellent customer service support to customers during every single interaction
 -  Assisting end users to avoid or reduce problem occurrences and adding case resolution to Knowledge Management System
 -  Proactively assisting internal or external businesses and end users to avoid or reduce problem occurrence and providing direction and guidance to process improvements.
 -  Representing and leading an HP team in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.

Skills Required:

 - Candidate shouls have excellent Communication Skills.
 - Candidate should be willing to work in all Shifts (including night shift)

Interview Process:

 - Group Discussion
 - Soft Skill Interview
 - Technical Interview
 - Operations Interview
 - HR Interview
 - Final Selection