Technical Support Analyst
Content + Source + Freshness • 16 Dec 2025 • 95% confidence
Offer value
Moderate value due to stable industry demand, though technical scope and growth opportunities appear limited.
- Stable role in growing cybersecurity service sector
- Good work-life balance and flexible hours
- Supportive environment with opportunity to learn
Pros
- Stable demand for technical support in growing sectors
- Opportunity to contribute to renowned cybersecurity efforts
- Flexible working hours with remote options
Cons
- Limited career advancement beyond technical support
- Technological knowledge may need continuous updates
- Potential variability in workload based on client needs
Who it's for
Early to Mid-Level • Remote
Good fit
- Tech-savvy support professionals eager to learn
- Individuals passionate about customer service
- Candidates looking to build a career in tech support
Not recommended for
- Experienced professionals seeking leadership roles
- Individuals uninterested in tech-related support
- Candidates wanting traditional 9-5 static roles
Motivation fit
Key skills
About the job
Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.
Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.
- We invented the cyber ratings industry in 2011
- Over 3000 customers trust Bitsight
- Over 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remote
Are you passionate about helping customers? Do you enjoy digging into issues and explaining your findings? If so, you’ll fit right in on the Bitsight Customer Support Team.
Your Day Will Include:
- Handle customer requests via email
- Proactively engage with customers to schedule and host a Zoom call depending on the Support scenario.
- Provide outstanding customer support. We are our customer’s partners, and their success is our success.
- Work with Customer Success and Account Management, to help resolve their customers’ issues. We work with Fortune 100 companies and often need to coordinate with multiple stakeholders.
- Document what you learn. There is always something new to learn, and we must share those across the team.
- Become an expert on BitSight platform functionality and methodology, whether it’s helping customers or explaining the why behind an answer to an internal team.
We are Looking for...
- Customer-First Attitude: Providing a great customer support experience is important. We are looking for someone who cares about the customer and wants to find creative ways to help them reach their goals.
- Learner: In our space, there is always something new to learn or a new problem to dig into. We are looking for someone who will use our existing knowledge, dig into problems, and find solutions on their own.
- Be Part of a Team: We are a close-knit team across three locations and focus on being a resource to one another. We are looking for someone to join us!
Requirements/Skills:
- 2-3 years in a customer-facing role, with experience providing support via email and video calls.
- Strong verbal and written communication skills - English
- Enjoys working with software, learning new things, and has experience with technology.
- Nice to have: Experience in a mid to high-volume call/email support role
- Nice to have: Basic SQL knowledge
- Ability to work - 1 PM - 10:00 PM (WET), Monday through Friday
Diversity. Bitsight is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.
Culture. We put our people first. Bitsight offers best in class benefits. We devote the same energy to nurturing our company's inclusive culture as we apply to serving our customers' needs. Working at Bitsight will give you the opportunity to fulfill your professional goals and expand your skills.
Open-minded. If you got to this point, we hope you’re feeling excited about the job description you just read. Even if you don’t feel that you meet every single requirement, we still encourage you to apply. We’re eager to meet people that believe in Bitsight’s mission and can contribute to our team in a variety of ways.
Additional Information for United States of America Applicants:
Bitsight also provides reasonable accommodations to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email recruiting@bitsight.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.
Qualified applicants with criminal histories will be considered for employment consistent with applicable law.
This position may be considered a promotional opportunity pursuant to the Colorado Equal Pay for Equal Work Act.
