Technical Solutions Specialist, Canada
5 Mar 2024
Canada
Verified by Turrior
Content + Source + Freshness • 12 Dec 2025 • 95% confidence
76 / 100
Offer value
Attractive company culture and benefits, along with a significant emphasis on technical problem-solving and client interaction, offer a solid starting point for candidates in tech support.
- Competitive health benefits and a supportive company culture
- Strong opportunities for professional growth and development
- Fully remote role with a dynamic working environment
- Requires technical expertise to engage effectively with clients
Pros
- Comprehensive health benefits and competitive salary package
- Remote work flexibility with a diverse and inclusive culture
- Opportunities for continuous learning and professional development
Cons
- Requires intermediate technical skills that may limit candidate pool
- Potentially high-pressure situations when resolving client issues
- Job responsibilities may evolve quickly with product changes
Who it's for
Mid-level • Fully remote
Good fit
- Technical support professionals with a problem-solving mindset
- Individuals seeking flexible, remote work environments
- Candidates passionate about tech in the advertising industry
Not recommended for
- New entrants to the tech field with minimal experience
- Those who prefer limited client engagement
- Candidates resistant to adapting to fast-changing technical environments
Motivation fit
Interest in developing technical troubleshooting skillsDesire to work in a dynamic and innovative industryMotivation to engage with diverse clients to solve technical challenges
Key skills
Technical supportProblem analysis and resolutionCommunication with both technical and non-technical stakeholdersBasic proficiency in web technologies (JavaScript, HTML)
Score: 76/100 AI verified analysis
About the job
StackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio, in-game ads and digital out-of-home ads. We empower thousands of digitally-focused companies to deliver outcomes and exceptional campaign performance everyday. StackAdapt was founded with a vision to be more than an advertising platform, it’s a hub of innovation, imagination and creativity.
We're seeking a talented Technical Solutions Specialist to join our team. Our product is dynamic, with an evolving UI, complex front and backend systems, and lots of data to investigate. The individual will ensure technical support, product questions, and client inquiries are investigated, addressed, and routed to the appropriate teams if necessary. You'll work closely with the technical leadership team, product managers, software engineers, and client-facing team members.
StackAdapt is a remote-first company, and we are open to candidates located anywhere in North America.
What you'll be doing:
- Creating and debugging custom javascript snippets for clients
- Troubleshooting simple to complex system setups across various platforms
- Help guide users and clients alike with the technical intricacies of our platform
- Identifying root causes of technical issues and addressing potentially complex technical problems/questions and querying databases and monitoring systems, including SQL and/or Elasticsearch.
- Taking ownership of escalations and highly technical problem solving.
- Working with clients to help solve their technical issues
What you’ll bring to the table:
- Proven experience in technical support, product support, and/or software engineering capacity
- Proven skill in crafting technical documentation tailored for both technical and non-technical audiences
- Basic to intermediate Javascript and HTML experience is required
- Strong problem-solving and analytical abilities
- Experience identifying root causes of technical issues and addressing potentially complex technical problems/questions
- Experience querying databases and monitoring systems, including SQL and/or Elasticsearch
- Strong communication skills to explain potentially complex situations to team members and clients
- Experience with Google Tag Manager (GTM) and CMS systems (WordPress, Shopify, Hubspot) is a plus
- Basic to intermediate knowledge/experience in Digital Advertising is a plus
- Experience with GraphQL is a plus
StackAdapters enjoy:
- Highly competitive salary
- RRSP/401K matching
- 3 weeks vacation + 3 personal care days + 1 Culture & Belief day + birthdays off
- Access to a comprehensive mental health care platform
- Health benefits from day one of employment
- Work-from-home reimbursements
- Optional global WeWork membership for those who want a change from their home office
- Robust training and onboarding program
- Coverage and support of personal development initiatives (conferences, courses, etc)
- Access to StackAdapt programmatic courses and certifications to support continuous learning
- An awesome parental leave policy
- A friendly, welcoming, and supportive culture
- Our social and team events!
#LI-KR1
StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.
About StackAdapt
We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:
#LI-Remote
