Technical Consultant
Content + Source + Freshness • 17 Dec 2025 • 95% confidence
Offer value
Solid role with critical customer interaction, but reliance on travel and complexity can be challenging for some.
- Involves direct engagement with customers
- Requires up to 20% travel
- Opportunity for professional certification
- Suitable for candidates with 5+ years of experience
Pros
- Direct involvement in customer processes and solutions.
- Opportunity to work with a global technology leader.
- Potential for professional development and skills certification.
Cons
- Frequent travel requirements (up to 20%).
- Complex problem-solving under customer pressure.
- Limited salary data can obscure compensation expectations.
Who it's for
Mid / Experienced • On-site/remote with travel
Good fit
- Technical consultants with customer-facing experience
- Mid-career professionals in the tech sector
- People motivated by helping customers achieve their goals
Not recommended for
- Entry-level candidates
- Individuals seeking exclusively remote work
- Those who dislike travel and client interaction
Motivation fit
Key skills
About the job
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
The Customer Outcomes Technical Consultant is responsible configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes. The Technical Consultant is the functional and technical expert in customer engagements.
- Participate in workshops with customers to assess current processes and establish future-state processes.
- Deliver ServiceNow
- Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
- Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
- Maintain skills / certifications on
Qualifications
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 5+ years of experience as part of a professional services organization; or equivalent education/experience
- Ability to travel up to 20%
- Creative with comfort running projects and program independently
- Experience driving complex issues through analysis and resolution
- Experience working collaboratively
- ServiceNow certifications in aligned workflow
- Must be fluent in Japanese
- Must be authorized to work in Japan
FD21
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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