Technical Account Manager

• Work directly with clients to scope, manage, and implement integration projects.
• Share best practices, tools, and resources to help clients maximize their use of the Reputation platform.
• Identify opportunities for additional value by recommending and implementing new integrations.
• Proactively manage issues reported through the Technical Solutions support channel.
• Stay engaged with client teams to ensure successful adoption and desired outcomes.
• Partner with Customer Success Managers to support Quarterly Business Reviews with data and analysis.
• Represent client needs to internal product management and engineering teams.
• Perform additional duties as assigned.

Requirements

• 5+ years of experience in professional services, SaaS account management, technical account management, customer success, project/program management, solutions engineering or related fields.
• BA/BS degree or equivalent experience.
• Experience with public cloud services such as AWS or Microsoft Azure.
• Ability to write scripts, noSQL queries, API calls etc.
• Hands-on experience working with a variety of enterprise software infrastructure products (CRM, ERP, ORM, Survey platforms) in production environments.
• Excellent project management skills with an understanding of Lean Six Sigma.
• Excellent customer relationship management skills.
• Excellent communication and interpersonal skills.
• The ability to thrive in a fast-paced, high growth and rapidly changing environment.
• A demonstrated passion for making customers successful.

🔍 ATS Optimization Keywords
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Hard Skills

• project management
• SaaS account management
• technical account management
• solutions engineering
• public cloud services
• AWS
• Microsoft Azure
• scripting
• noSQL queries
• API calls

Soft Skills

• customer relationship management
• communication
• interpersonal skills
• project management skills
• ability to thrive in fast-paced environments
• passion for customer success

Certifications & Qualifications

• BA/BS degree
• Lean Six Sigma