Technical Account Manager (EMEA), ES – EMEA – MENAT
Content + Source + Freshness • 13 Feb 2026 • 95% confidence
Offer value
High value attributed to strong employer branding, competitive salary, and significant growth opportunity in cloud technology expertise.
- Competitive salary with growth potential in cloud technology
- Diverse clientele offering varied project experiences
- Emphasis on professional development and AWS certification opportunities
Pros
- Involvement with leading cloud technologies within AWS
- Opportunity for mentorship and professional development
- Ability to work with diverse clients from startups to enterprises
Cons
- High expectations for technical acumen and customer management
- Fast-paced and high-pressure work environment
- Potential for extensive travel depending on customer needs
Who it's for
Mid-level to Senior • Hybrid/Remote
Good fit
- Technical professionals with customer service experience
- Candidates with a strong interest in cloud computing
- Individuals looking for a role that combines technology with client interaction
Not recommended for
- New graduates without technical experience
- Individuals uncomfortable with a dynamic work environment
- Those preferring to work in isolation
Motivation fit
Key skills
About the job
DESCRIPTION
At Amazon, our vision is to be earth’s most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon.com. Amazon Web Services (AWS) is a secure cloud services platform, offering computing power, database storage, content delivery, and other functionality to help businesses scale and grow. Millions of businesses are using AWS cloud solutions to build sophisticated applications with increased flexibility, scalability and reliability.
The Role
As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more.
Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.
Meet the team:
https://emea-resources.awscloud.com/write-your-own-story/meet-yael-senior-technical-account-manager-3
https://emea-resources.awscloud.com/write-your-own-story/meet-harel-technical-account-manager-2
https://emea-resources.awscloud.com/write-your-own-story/meet-oz-sr-technical-account-manager
Responsibilities include:
– You’ll build solutions, provide technical guidance and advocate for the customer
– Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
– Develop trusting relationships with customers, understanding their business needs and technical challenges
– Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
– Consult with a range of partners from developers through to C-suite executives
– Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
– With a bias for action, you’ll proactively find opportunities for customers to gain additional value from AWS
– Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning
– Solve a variety of problems across different customers as they migrate their workloads to the cloud
– Uplift customer capabilities by running workshops, brown bag sessions, etc.
As we continue to rapidly expand in EMEA, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentor-ship and gain AWS certifications.
Do you want to be part of history and transform businesses through cloud computing adoption? We would love to hear from you.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the
largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The
AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer
success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
About the team
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered
cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500
companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is
why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home,
there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion
that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations
on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our
uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find
endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-
rounded professional.
We are open to hiring candidates to work out of one of the following locations:
Dubai, ARE
BASIC QUALIFICATIONS
– 3+ years of technical engineering experience
– Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
– Bachelor’s degree
PREFERRED QUALIFICATIONS
– Experience with AWS services or other cloud offerings
– Experience in internal enterprise or external customer-facing environment as a technical lead
